Job Description
The Position
Customer support specialists assist customers with inquiries or concerns related to a company’s products or services.
Responsibilities
Operations of monthly sales in opening and closing periods
Creating orders for Exfactory and Quality Compliant Orders & Samples
Follow-up and reporting wholesalers of stock levels
Calculating RTM quota and realization for CIP
Due Diligence and Contract process of wholesalers
Communication with patients, pharmacists or doctors with corporate commercial e-mail
Follow-up campaign process and inform the wholesalers
Entering price and discount changes to the SAP after Ministry of Health notification
Calculating FoC and Volume Discount payments
Follow-up the return process and creating return into SAP System
Required Education, Experience and Skills
1 year or more of Customer Support experience
Minimum Degree of Bachelors
Analytical and problem-solving skills
Good planning and project management skills
Must be proficient in Microsoft Office applications, data analysis and other salesforce tools
Strong communication, organization, and negotiation skills
Secondary Job Description
Who We Are:
Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.
As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants.
Search Firm Representatives Please Read Carefully
Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Annualized Salary Range
Annualized Salary Range (Global)
Annualized Salary Range (Canada)
Please Note: Pay ranges are specific to local market and therefore vary from country to country.
Employee Status:
Relocation:
VISA Sponsorship:
Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites
Flexible Work Arrangements:
Shift:
Valid Driving License:
Hazardous Material(s):
Number of Openings: