Job Description
RESPONSIBILITIES:
- Deal with key accounts in FMCG Industry
- Manage a portfolio of retail panel clients, acting as a key point of contact for inquiries, ensuring timely responses and high client satisfaction.
- Build and maintain strong, long-lasting relationships with clients.
- Act as a mediator to address any client feedback on services and products, resolve issues working with internal teams to drive continuous improvement, and ensure a positive outcome while maintaining client trust and satisfaction.
- Oversee the delivery of client results, ensuring timelines, and client expectations are met
- Ensure the accuracy and integrity of retail panel data being provided to clients, working closely with internal teams to validate data consistency.
- Work closely with sales, operation, analytics, and product teams to ensure that the client's needs are communicated effectively across the organization.
- Cooperate effectively with regional ang global teams
- Identify opportunities to expand client relationships through additional services or products, communicating these to internal sales teams
- Provide expert support on retail panel data, resolving client issues related to data reading, delivery, and reporting.
- Support clients for interpretation of data and provide comprehensive training to clients, ensuring their ability to understand and leverage research findings effectively.
- Planning and coordinating all communication activities
- Guiding the client service team on activities and strategies to enhance client engagement and satisfaction.
REQUIREMENTS:
- University degree, ideally in Mathematics or Engineering
- Min. 5 years of experience in FMCG Retail and/or Trade Marketing
- Excellent presentation skills
- Great analytical skills
- Ability to bring added value in teamwork
- Awareness of the clients’ needs
- Fluency in English and Turkish
#LI-PF1
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
