, Türkiye
Job Family Group:
Worker Type:
Posting Start Date:
Business unit:
Experience Level:
Job Description:
Purpose
Chemicals Operations Türkiye is part of the Shell Chemicals Commercial Operations that is set to create value through Best in Class Customer Service, Delivering the Customer Promise and Operational, Supply and Logistics Excellence.
The role of the Operations Specalist is like a spider in the web. There are many interfaces where the operations is located in the middle of HSSE, Commercial, Regional & Global Supply, Land Logistics, Stock Accounting, Credit, Quality Processes, Customs Clearance, Finance
Accountabilities / Responsibilities
Deliver HSSE Goal 0
Manage customer relationships (mostly by phone) via proactive customer calling, sensing, collecting Customer Intelligence and feeding it back to relevant Commercial colleagues.
Manage internal and external E2E order to cash process in an efficient and error free way. This includes order capture, commitment to orders, resolution of obstacles to commitment, confirmation, progression, order-amendments, invoicing, cash collection, managing complaints, indirect tax and some export related issues.
Be guardian of contacts assigned e.g. volume management and adherence to Service and Delivery Standards.
Form a natural working team together with Commercial, Supply and Finance.
Liaise and manage internal and external stakeholders (third party suppliers and depots).
Ensure customer master data is kept up to date, both in systems and in files. Make sure that control, legal and fiscal requirements are met and that evidences/authorizations are kept safely and rigorously for audit purpose.
Develop demand forecasts for the area and on the basis of this, agree supply plans from Rotterdam and Houston
Manage inventory and put in place processes for inventory reconciliation (admin as well as physical) and loss/gains
Raise purchase orders in the local OPCO on SCE and receive the product upon arrival
Responsible for assuring that all contracted 3rd party Logistics Service Providers meet the Shell Chemicals HSSE requirements and derived KPI's in terms of safe, reliable, efficient and sustainable operation.
Manage the relationships with the various vendors in such a way that optimal value is derived for Shell Chemicals in a safe, cost effective, customer oriented and sustainable way.
Manage road transport contracts e.g. Maintain the Contractor Management Plan, assess haulier and driver performance, conduct contract reviews, haulier audits etc.
Manage S&H and surveyor contracts e.g. Maintain the Contractor Management Plan, assess contractors, conduct contract reviews, audits etc
Manage Freight Rates and payments to haulier
Manage S&H and Surveyor contracts & payments
Participate in the quarterly review meeting with Road Transport Contractor to discuss and challenge on the KPIs performance
Participate in the biannual review meeting with S&H Contractor and Surveyor to discuss and challenge on the KPIs performance
Deliver annual road and S&H contract HSSE Plan and ensure Chemicals HSSE Requirements, local policies, and procedures (i.e. emergency response) are regularly reviewed, relevant, aligned to group and local requirements and within validity dates
Support investigation and closure of incidents and embed learning in operations
Own and lead the Continuous Improvement work in the country
Work with customs agent to get their advice and/or solve any issues relating to imported goods clearance
Compliance to all laws and standards
Fully compliant with ISO9001 Management Quality system and ISO27001 Information security management systems
-
Special Challenges
Manage Shell's reputation in the external market.
High level of ownership and discretion to resolve issues and complaints raised by customers in a quick and effective way
Culturally sensitive, team player, ability to work effectively in a virtual environment.
Continuous improvement. Process and Value Added mindset.
Disciplined execution. Proactive issue resolution
Well organized, ability to multitask and set priorities. Stress Resilient
Learning capabilities , able to learn / unlearn to develop self
3 different product lines with 60-70 products
Managing stock with long vessel lead times
Limited tank capacity and uncertain sales pattern
HSSE – Türkiye is the only location outside of main hubs in Chemicals with black banded product
Compliance – dealing with products with different legal fiscal requirements
Key Competences / Skills
Excellent command of English – will need to frequently interact with colleagues in NL, PL and US. Turkish is must.
Bachelor’s degree in engineering (Chemical engineering will be a plus)
Demonstrate clear commitment to factors affecting HSSE
Demonstrable capability in managing chemical bulk liquids transport or logistics operations
Knowledge in Marine Freight Operations & Documentation
Compliance & Regulatory Requirements – Including Customs clearance, drug precursory
Continous Improvement – Knowledge
Have proper knowledge of Incoterms and import regulations and competition law
Strongly customer focussed and service minded
Good communicator, both verbally and in writing
Excellent soft skills/ stakeholder management
Self starter, demonstrating initiative
Proactive and decisive problem solver with good root cause analysis skills
Performance driven and cost conscious
Flexibility and openness to change, eager to learn and develop
Competent in use of IT systems i.e GSAP, Customer Portal
Strong team working, relationship building and listening skills, especially in a “virtual team” environment
Able to travel within Türkiye and abroad (max 15%)
DISCLAIMER:
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.