Call Center KPI management, responsible for the KPI result
Cooperate with business outsourcing partner and conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Develop objectives for the call center’s day-to-day activities and provide operation support
Call center budgeting and tracking expenses
VOC （voice of customer）tracking and complaint management
E-commerce service support and responsible for the result
Follow up with Headquarter and Region’s request and complete the task in time
Prepare reports for different departments or upper management
