Account Manager

Job Summary

Responsible for driving sustainable profitable sales and market share growth by identifying the customer needs and opportunities, establishing solid customer relationship, leading, coordinating and reporting IFF activities and promoting relevant solutions aligned with corporate strategy. For a defined territory, category, coordinated or global account:
Ensure financial targets are met and business performance is constantly monitored and reported; develop and maintain sustainable relationships with internal and external customers; prepare account plan and report relevant market information; collaborate with internal departments to explore innovations and new concepts related to customers’ products and on-going projects; monitor market development in terms of competitors, products, and trends; partner with operation team to ensure customer satisfaction in terms of service, quality, and supply.

Responsibilities/Description
• Develop multi-level cross-functional customer relationships with key customer decision makers/influencers
• Ensure customer supply chain requirements, processes and KPIs are well communicated to IFF Operations to ensure we meet customer needs
• Acts as the main customer point of contact in all matters
• Lead projects through effective communication, and collaboration with key external and internal stakeholders(CI/Marketing/Creative Teams/formulation etc.)
• Develop commercial strategy for allocated customer portfolio
• Build and execute account plans successfully
• Review brief and ensure all objectives and parameters are clear
• Organize a formal commercial kick off with relevant stakeholders and finalize action plan, objectives & timelines with clear deliverables and key milestones and update Project Management System
• Liaise with Global/Regional/Category stakeholders on overall plan, strategy, and deliverables
• Update Project management system and issue adoption report in a timely manner
• Manage volumes/timing expectations and liaise with Operations to ensure supply chain readiness
• Defend and grow accounts whilst actively scouting for new customers, transforming leads into profitable business opportunities
• Monitor & Provide Account sales performance (monthly / quarterly / annually) and provide strategic project updates to Manager
• Lead internal and external teams to win projects
Requirements
Experience:
• Approximately 3-5 years of experience in sales preferably flavors industry
• Strong track record at a similar level with a passion to succeed in commercial
Skills:
• Customer centric with B2B management experience
• Analytical with the ability to deal with financial concepts/processes(pricing/margin/forecasting)
• Creative and innovative thinking
• Project management with effective collaboration and orchestration skills
• Strong communication, presentation, storytelling, and negotiation skills
• Effective business English with a global mindset and ability to work with different cultures
• Digital savvy with an ability to leverage online resources
• Ability to gather and leverage competitive market intelligence
Training / Certifications
• Essential: Bachelor’s degree
• Preferred: Concentration in Food Technology, Chemistry
 

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more