Description
ADP is hiring a Workforce Manager (WFM) Consultant. In this position, you will Implement and support the ADP Workforce Manager Solution to achieve all departmental KPIs through the successful provision of consulting and implementation services to ADP Clients in line with agreed standards and timeframes.
Act as functional and technical liaison between ADP and the client.
This is a client facing role, you will connect with clients directly, manage conversations, data collation, and perform necessary activities with the client for the migrations of projects. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
Key Responsibilities:
Perform workshops to gather information on the client's requirements. Design and document the client's solution including business requirements, interface specifications and any other specifications required according to ADP's methodology and project scope. Take ownership of the configuration and work with other teams/streams/areas to deliver and unit test the system as designed. Take ownership of issues and gaps between client requirement and ADP WFM product and work with other teams/streams/areas to resolve them. Provide guidance to the client in preparing testing activities (test scripts, scenarios). Support clients through the User Acceptance, Parallel Testing and Go-Live phases. Support training delivery. Support data migration activities like data cleansing, mapping and conversion. Ensure handover to client services following ADP handover methodology. Perform other related duties as assigned.
Experience:
Strong experience in implementing UKG Workforce Central / Workforce Dimensions / ADP WFM. Demonstrated experience in an Implementation role. Experience working cross functional teams. Strong knowledge of Payroll, Human Resources of Time Management systems. Excellent communication (written and verbal) and presentation skills. Experience conducting training/solution walkthrough sessions. Ability to work autonomously as well as in a team environment.
Preferred Certifications / Qualifications:
Tertiary qualification in a related field preferred. Completion of UKG Workforce Central / Workforce Dimensions or ADP Workforce Manager training. Technical role in an implementation, client service, or customer service environment. Advanced Microsoft PowerPoint, Excel, and Word skills.
Skills:
End-to-end Implementation Results Accountability Process Improvement Risk Management & Compliance Project Management Stakeholder Management Reporting & Analysis Product knowledge
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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.
About ADP
We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.
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