Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
Employee Contract type:
Job Description:
Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
🚀 Your next challenge
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What you’ll be doing:
L1 support is the 1st point of support contact for Sodexo users. L1 engineer is responsible for providing high-quality technical support for the Sodexo platforms to internal users through e-mail, phone interactions or desktop sharing by using incident tracking systems and standardized processes
Scope of Responsibilities
Review monitoring alerts and notify concerned team ensuring ticket is registered
🌟 You’re a match
Education Requirements:
Bachelor’s degree in Information Technology, Computer Science, or a related field.
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Work Experience Requirements:
1-3 years of experience in IT solution analysis or a related field.
Languages:
Fluent in English, French and Arabic
Competencies:
Adaptability (Competent)
Attention to Detail (Competent)
Communication (Competent)
Database Management (Competent)
Problem-Solving (Competent)
Programming Skills (Competent)
Project Management (Competent)
Software Development Lifecycle (SDLC) (Competent)
Systems Analysis (Competent)
🔎 To get this challenge
Add list of interviewers.
• Face to face interview with Linda Dalleji, Employee Experience Manager
• Face to Face interview with Asma Mseddi, IT Project Management Officer
• Face to face interview with Khaled Hamraoui, IT Director
🏅 Your team
4 IT specialists, 1 PMO & 1 IT Director
Great team spirit
📍 Your location
Tunis, Tunisia
☀️ Happy at work
1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.