Location: Tunis, TN, 1053
Vista’s Customer Experience & Marketing organisation serves, inspires, and delights customers – and helps others in our organisation do the same. From the simplest interaction on our website to how people take in our advertising and communications, we are obsessed with delivering value. We know our customers’ needs, and we strive to exceed their expectations. Touching every element of the business, we’re here to grow and build the Vista brand, reach new audiences, and offer the best possible experience for every customer.
Job Purpose
This role is responsible for managing and optimising category and product experiences across the Promotional Products, Apparel & Gifts (PPAG) site pages globally, with a strong emphasis on project management and data analytics.You will oversee the analysis and reporting to provide value-added customer and performance insights, focusing on overall site metrics, site search, navigation, product recommendations and ad hoc reports as needed. You will collaborate with cross-functional teams to deliver a variety of product initiatives and projects, including photography process improvements, product consolidations, aiming to improve internal processes and enhance customer satisfaction and improve site conversion rates.
Develop and maintain collaborative relationships with all stakeholders (local, global and cross-functional) while bringing your strong technical knowledge to ensure the successful delivery of projects and delivering exceptional experiences.
Develop processes to ensure projects meet defined quality specifications.
Integrate data, research and market analysis into requirements to recommend and deliver best-practice product CX.
Data Analysis and Reporting: Collect and analyse data on site performance, including overall site metrics, site search, navigation, and product recommendations. Provide ad hoc reports, as well as weekly, monthly, and quarterly summaries, to support informed decision-making and strategy development.
Key Job Functions
Project Management
You will be responsible for:
You will be the key point of contact (POC) and project manager for product photography including samples coordination. Responsibilities will include requesting samples, tracking shipments, and ensuring timely delivery to the photography team. In collaboration with the photography team, you will manage the planning of photoshoots and oversee the retouching process to ensure that all photography is delivered on schedule. Ideally, the project manager should be present on the shoot days to ensure that all PPAG photography requirements are met.
You will also be:
A key stakeholder in projects related to NPI and product optimisations. You will be required to provide feedback and support UAT/QA requirements, as well as ensure a seamless implementation of new features, including reporting.
Available to assist in supporting the PPAG MX squads and any other project identified should it be required.
Reporting and Analytics
Analyse and understand customer behaviour, segments, patterns and journeys.
Extract, manipulate and translate data into reports/insights.
Provide insights that help inform strategy to increase customer engagement and conversion metrics.
Experience / Training
Proven experience in coordinating and managing projects.
Track record of working with clients and internal stakeholders at all levels.
Experience in technical infrastructure and analytics.
Strong influencing, collaboration and stakeholder management skills.
Relevant tertiary qualification in related fields.
Technical Skills
Proficient in JIRA and ticket management.
Strong problem-solving skills to identify critical issues and opportunities, evaluate options and provide clear recommendations for optimisations.
Strong technical skills with a proven ability to translate and document stakeholder needs into business and solution requirements
Strong communication skills; both verbal and written
Desirable Skills/ Experience
Experience working in B2B and B2C digital is an advantage.
Experience working with agile principles and methodologies.
Experience with Headless commerce, microservice infrastructure.
Advantageous to have worked with bespoke, design-centric or personalised physical products.
Key Attributes
Enjoys working collaboratively within a high performing team and has a passion to find new ways of doing things.
Highly organised and process orientated.
A positive 'can do' attitude with strong project management and organisational skills.
Fast learner with meticulous attention to detail.
Enthusiastic about collaborating, brainstorming and thinking creatively for ‘out-of-the-box’ solutions.
Open to feedback from multiple perspectives and are able to shift focus when needed.
Positive and invigorated by working in a fast-paced environment and to deadlines.
Excellent communication skills.
Be data—driven