Description
ADP is hiring a Sr. Manager -- Statutory & Compliance.
A little about ADP: At ADP, what we do is about people. Although we have a strong history of providing solutions for human resource challenges, we strive to do more. We challenge ourselves to anticipate, think forward, and take action in a way that empowers us to shape the changing world of work. For 75 years, we've led the way in defining the future of business solutions. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we've earned accolades, including recognition as one of India's Best Companies to Work For, India's Best Workplaces for Women, India's Best Workplaces in IT & IT-BPM, and a Fortune World's Most Admired Company. Inclusion, diversity, equity, and belonging are important business priorities for ADP because of their impact on our associates, our organization, and our communities. Learn more about DEI at ADP on our YouTube channel: .
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To learn more about Client Services at ADP, watch here:WHAT YOU'LL DO:
What you can expect on a typical day: Accountable for managing Payroll Compliance service delivery for clients. Provides a focus for SLA management and customer satisfaction across the relevant customer base. Ensure the information systems and the review structure for SLAs and client satisfaction are in place and effectively used. Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Be able to evidence these savings across relevant customer base. Ensures and monitors that processes are in place to pro-actively protect consistent service quality through rigorous management. Ensures resources, capabilities and capacity to meet both existing and new business demand. Provides expert problem management support to difficult, high profile customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed. Ensures robust tools and - where relevant - technological platforms are in place to support customer environment and best service solution. Motivates, develops and mentors other service delivery employees and managers where relevant. Maximizes same account growth opportunities. Champions team-working, re-use, knowledge sharing and promotes the increased use of Shared Services capability. Provides support to new business opportunities. In conjunction with the Service Development Managers, Sales and Service Delivery Management teams stimulates & defines requirements for new services in line with Service Line Strategy. Ensures such offerings are professionally introduced, accepted and delivered.
EDUCATION: Any degree EXPERIENCE:
7- 9 years of experience in statutory service delivery management. Strong client focus -- ability to operate at prime customer contact level typically at senior manager/director level Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements. Should be well groomed and should display good behavioral skills. Systems and IT literate Effective written and verbal communication skills. Good knowledge in PF, ESI, PT, Gratuity, LWF and IT is desired.
BONUS POINTS FOR THESE:
Strong communicator at all levels. Ability to work under time constraints to ensure deadlines are met. Strong client focus -- ability to operate at prime customer contact level typically at senior manager/director level.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of ten Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, dynamic environment with plenty of opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.
About ADP
We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.
Learn more about diversity, equity, and inclusion on our .
