الوصف الوظيفي
Sr. Digital Channel Support Engineer Experience: Minimum 8 years and aboveKey Skills:Support for Apache, Nginx, Tomcat, IIS, and web technologies (Java, Angular, .NET).Expert in SQL/PL SQL, Oracle, MySQL, MS SQL for client-side operations.Strong knowledge of IP networks, TCP/IP, and related troubleshooting tools.Experience with REST APIs, OAuth2, JWT, and Microservices architecture.Proficient with CI/CD tools (Jenkins, GitLab, Docker) and web servers (WebLogic, Apache, NGINX).Skilled in shell scripting, application testing, process improvement, and system management (capacity, performance metrics, KPIs).Knowledge of mobile development (React Native) and security policies. Sr. DWH Operations Support Engineer Experience: Minimum 5 years and aboveKey Skills:Support for Greenplum DWH, Informatica (ETL), Tableau, Microsoft PowerBI, and Cloudera.Development, deployment, and analysis of reports and queries for business users.Monitor and troubleshoot DWH auto-refresh processes, data feeds, and backlogs.Administer and monitor Hadoop clusters (Cloudera) including node management, backup, and recovery.Experience with Hadoop ecosystem components (HDFS, Yarn, Spark, Hive, Oozie, Kafka) and performance tuning.Installation, configuration, and security management of Cloudera platforms (Kerberos, LDAP, SSL encryption).Good knowledge of SQL, Linux, shell scripting, and IP networking.Strong communication skills, problem-solving abilities, and time management.Experience in DWH, Informatica ETL, and Cloudera.Big Data AdministratorExperience: Minimum 5 years and aboveKey Skills:Manage and optimize ETL pipelines (Informatica, Nifi, Kafka) for data ingestion, transformation, and loading.Troubleshoot and resolve data warehouse pipeline issues, ensuring performance and data integrity.Collaborate with data science teams to implement analytics and machine learning pipelines.Expertise in data governance, big data components, data visualization (Tableau), and machine learning.Strong in Python, Spark, Hive, Scoop, Kafka, and SQL.Proficient in data engineering, warehousing, and data modeling.Experience with a focus on scalability and performance. Senior IPCC Support EngineerExperience: Minimum 5+ years in telecom operations, UNIX/Linux, and IP network troubleshooting Key Skills:Maintain Genesys Call Center setup, troubleshoot issues, and implement configuration changes.Automate tasks using shell scripts, provide operational insights, and improve processes.Support upgrades, patches, and incident management (ITIL).Proficient in IPCC, CS1K, SBC, omni-channel, workforce optimization, Verint, and eLearning systems.IPCC certifications preferred.Senior ERP Specialist (Financials, HRMS, Procurement, Order Management, Logistics, SCM)Minimum 8 years and aboveKey Skills:Provide technical support for Oracle HRMS, SCM, and Financials.Monitor and improve ERP system performance, including budget uploads and month/year-end closings.Assist in the deployment of patches, upgrades, and operational solutions.Create ad-hoc queries, analyze data, and support business users.Strong knowledge of Oracle EBS, UNIX/Linux administration, shell scripting, and IP network troubleshooting.Senior VAS Support EngineerMinimum 7 years and aboveKey Skills:Maintain multi-vendor VAS systems (Open Code, Mavenir, USSD, SMSC, MMSC, RBT, etc.) for stable operation and service configuration.Troubleshoot, automate tasks via scripting, and improve system performance.Support commercial teams, resolve customer issues, and implement new messaging services.Ensure data security, backup procedures, and compliance with safety policies.Strong expertise in UNIX/Linux, shell scripting, database management (MySQL, MS SQL, Oracle), and IP networking (TCP/IP, Wireshark).Experience in web technologies (SOAP, REST), and VAS platforms.Sr. Sales Channels Support Engineer:Experience: Minimum 7 years and aboveKey Skills:Expertise in Sales Channels & CRM: Mobile/Portal Channels, CRM (360View, Loyalty, Order Management, Pricing, Campaigns, Social Media).TechStack: Java, Angular, .NET, Spring Boot, React Native, Shell Scripting, XML, SOAP, REST APIs, OAuth2, JWT, Microservices.Platform Management: Apache, Nginx, Tomcat, IIS, WebLogic, KIOSK, POS, CRM, Mobile Apps, Portals, EVD.Database & OS: Oracle, SQL Server, MySQL, Linux, Windows.Network & Security: IP Networks, TCP/IP, performance monitoring, auditing, logging, and security policies.CI/CD Tools: Jenkins, GitLab, Docker.Business Operations: Reporting, capacity management, KPI analysis, defect identification, and troubleshooting.Support & Compliance: Incident handling, change management, and ensuring OLA timelines.Senior Middleware Support Engineer: Experience: Minimum 7 years and above Key Skills:Development & Maintenance: Design, develop, and maintain integration solutions using TIBCO Business Works, EMS, and Active Matrix.API Management: Oversee full API lifecycle using Layer7, Google APIGEE, and TIBCO Mashery.Optimization & Security: Monitor performance, troubleshoot issues, and implement OAuth, JWT, SSL/TLS, and rate-limiting policies.Automation & CI/CD: Implement CI/CD pipelines, automate deployments, and manage API versioning.Documentation: Maintain technical documentation for integrations and APIs.Platforms: TIBCO Business Works, EMS, Active Matrix, Layer7, Apigee, Mashery.APIs & Protocols: SOAP, REST, POST, GET.Security: OAuth, JWT, SSL/TLS, API Keys.Databases: MySQL, MS SQL, Oracle, Postgres.CI/CD & Monitoring: Jenkins, GitLab, Docker, TIBCO Hawk.Senior CRM Support Engineer:Experience: Minimum 7 years and aboveKey Skills:Provide operational support for Tecnotree CRM, Peoplesoft, and Dimelo Social CRM—ensuring uptime, performance, and reliability.Customize workflows, views, and integrations to meet business requirements.Troubleshoot issues, resolve bugs, and perform system upgrades with minimal downtime.Optimize database performance (Oracle, SQL) and ensure data security and compliance (RBAC, GDPR).Support integrations with ERP, billing systems, and third-party applications.Maintain technical documentation and collaborate with stakeholders for solutions.CRM Tools: Tecnotree, Peoplesoft, Dimelo Social CRMDatabases : Oracle, SQLSecurity : RBAC, Encryption, Audits5+ years in CRM Architecture and Telecom DomainSenior IN Support Engineer:Experience: Minimum 7 years and aboveKeySkills: Maintain and support Ericsson Charging System, Seamless Voucher Management, and Digital Route Mediation for stable operations and configurations.Provide 24x7 support for issue resolution and implement tariff changes, new promotions, and roaming partner setups.Perform call rating, monitoring, backups, patches, and performance tuning.Develop scripts for automation and data extraction.Ensure SLA/OLA compliance, reconcile data across systems, and support marketing requirements.Analyze performance metrics, generate reports, and implement vendor-provided changes.Conduct testing for new systems and ensure security and compliance with policies.Ericsson Charging Systems (CCN, AIR, SDP, OCC), Seamless Voucher, Digital Route Mediation.Protocols: GSM, IN Charging, SOAP.OS/Administration: UNIX, Linux, Shell Scripting.Databases: Oracle, SQL.Programming: Java.Troubleshooting, automation, and performance optimization.Effective communicator, communicator, problem solver, and team player under pressure.
