Business Analyst
Experience Level ASSOCIATE
Description & Requirements
Join our team as a Business Analyst and help shape the future of our Hospitality Analytics and Insights (HAI) solution for the Infor Hospitality suite, making a significant impact on our diverse customer base. If you are a strategic thinker, a problem solver, and a passionate advocate for product excellence, we invite you to apply and embark on an exciting career journey with us to develop a next generation Business Intelligence (BI) platform for Hospitality companies.
As a Business Analyst for our HAI solution in the Infor Hospitality suite of products, you play a pivotal role in transforming our vision into reality. Your primary responsibility is to drive the strategic initiatives that enhance the analytical capabilities of our BI solutions, catering to a diverse clientele of budget to luxury hotels and hotel chains, but also a diverse base of user personas that all have their individual needs.
This role demands a blend of critical thinking, analytical prowess, and great oral and written communication skills. You are a Business Analyst building the BI tool, not necessarily a Data Analyst performing the actual analytics, but any experience in data analytics and BI tools will definitely help you better identify the functional needs from our users and translating those into user stories and functional requirements for our Development Team to build the hospitality business intelligence tool of the future.
Key Responsibilities
Strategic Implementation: Collaborate with cross-functional teams to execute strategic initiatives that enhance HAI’s analytical and insight capabilities. This includes studying market trends, understanding customer needs, and aligning product development with the company's vision. Product Enhancement: Lead product research efforts to identify opportunities for new features and improvements. Your insights will be instrumental in maintaining our competitive edge and driving profitability. Requirements Gathering: Work closely with application experts, designers, usability analysts, and engineers to create comprehensive product specifications, including requirement documents and use cases. Your role is pivotal in translating business needs into actionable development plans. Product Lifecycle Management: Manage product improvements from conception to delivery. Ensure that the product meets high-quality standards and user expectations throughout its lifecycle.
A Day in The Life
As a Business Analyst, you'll play a pivotal role in our mission to continually enhance our hospitality BI solution. You will be the owner of specific features or software modules that are critical to our product's success. Your primary responsibility is to research, document, and present how these features will benefit the product and meet customer requests. Here's how you'll accomplish this: • Collect and Analyze Requirements: You'll gather and analyze the project's business requirements, translating this knowledge into actionable insights for our development team. • Data Evaluation: Assess data collected through task analysis, business processes, surveys, and workshops to inform your recommendations. • Development Guidance: Provide valuable suggestions to our product and software engineers during development to ensure that the features align with market and customer expectations. • Effective Communication: Collaborate with external customers and internal teams to communicate a product's functional requirements, including creating detailed layouts and functional requirement specifications. • Customer Request Documentation: Document customer requests, crafting comprehensive product requirement documents, and obtaining sign-off from customers to establish clear expectations. • Change Management: Manage any change requests related to the feature's project life cycle, ensuring that deadlines are met.
What You Will Need To excel in this role, you should possess the following skills:
• Analytical Thinking: The ability to analyze and document business processes effectively. • Decision-Making: Skill in making effective decisions that drive product improvement. • Problem-Solving: An aptitude for thinking analytically and solving complex problems. • Digital Acumen: Having a deep understanding of how digital, data and technology trends can strengthen the hotel business today and future-proof it. • Data Interpretation: Proficiency in gathering and interpreting relevant data and information. • Facilitation: The ability to organize and moderate customer or internal presentations and meetings.
Basic Qualifications:
Bachelor's degree in business, engineering or related field
Knowledge of PCs/Servers and various software applications Use-case modeling and design documentation skills Strong analytical skills Problem solving, interviewing, and fact-finding skills- Clear communication and organizational skills Use-case modeling and design documentation skills Demonstrate highly developed Business Intelligence skill set Independent and motivated Confident with the use of computers & applicable software (Office365, Confluence, Lucidchart and other design tools like Figma) Flexible and adaptable to multi-cultural environments Excellent written and verbal language skills in English
Preferred Qualifications:
Proven Experience as business analyst experience and using, supporting or testing commercial/business application Experience in software house environment, supporting, designing or testing packaged software Knowledge of Hotel Industry Knowledge of Data Analytics and Business Intelligence tools
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called ™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
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