Relocation Consultant - Belgrade

Coordination:

• Serve as the main client contact throughout the relocation process.
• Conduct needs assessments to understand client preferences and timelines.
• Provide guidance on relocation policies and services.

Relocation Planning:

• Develop relocation plans, including timelines and key milestones.
• Coordinate temporary housing, travel, and concierge services.

 Assignee Support:

• Provide end-to-end support - before, during, and after relocation.
• Address assignee concerns and conduct follow-ups to ensure satisfaction.

Immigration Support:

• Assist with immigration and visa applications, ensuring accuracy.

Field Consultants Management:

• Coordinate with service providers and ensure they meet service standards.
• Resolve vendor issues promptly.

Administration:

• Manage relocation documentation and ensure regulatory compliance.

• Maintain accurate records and prepare cost estimates.

• Monitor expenses and ensure timely invoicing.

Operational Responsibilities:

• Confirm service initiations with clients within 1 business day.
• Ensure processes comply with SLAs and maintain a 95% satisfaction rate.
• Assign services to Field Consultants when needed and track milestones.
• Provide timely updates and reports to clients.

Client Relations & Reporting:

• Respond promptly to client requests.
• Manage complaints and submit operational reports as needed.

Team Collaboration & Professional Conduct:

• Collaborate effectively and maintain professional communication with all stakeholders.

 Additional Duties:

• Complete training, attend meetings, and perform other relevant duties as assigned.