Warranty Advisor

Eram Talent is a premier talent acquisition consultancy, specializing in connecting skilled professionals with top companies in various industries. We are currently looking for a motivated and knowledgeable Warranty Advisor to join our team. As a Warranty Advisor, your primary responsibility will be to manage warranty claims, provide excellent customer service, and ensure that warranty processes are handled efficiently and accurately.

In this role, you will engage with customers, addressing their inquiries regarding warranty coverage, processing claims, and coordinating with service departments. Your attention to detail and customer-oriented mindset will be critical in delivering exceptional service and fostering positive customer relationships.

• Process warranty claims accurately and in a timely manner.
• Investigate warranty issues to determine the eligibility of claims.
• Communicate effectively with customers to explain warranty coverage and address concerns.
• Collaborate with technicians and service departments to gather necessary information for claim processing.
• Maintain accurate records of warranty claims and customer interactions.
• Stay knowledgeable about product warranties, policies, and regulations.
• Provide exceptional customer service to enhance customer satisfaction.