Ready to learn more about us?
We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning!
Tech at the root
We believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.
Growth is in our DNA
As a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.
Focused on positive impact
Our vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.
ABOUT THE TEAM
Trendyol International offers an exciting growth environment with significant opportunities to drive strategic change and meaningful results. We build and continue to invest in world-class end-to-end operations and look for leaders to shape decisions for long-term success.
Your Main Responsibilities
- Ensure the continuity of return processes by checking customers' information.
- Ownership and quality control of the products coming to the warehouse from customers.
- Be responsible for cargo processes.
- Be responsible for IT ticketing system.
- Check process quality of warehouse workers.
- Evaluate authorization needs on 3PL side.
- Responsible of reporting on the damaged products and return process.
- Tracking return KPIs (dock to stock, t-desk SLA, refund on time).
Qualities We Are Looking For
- Bachelor’s degree or equivalent.
- Experience in warehouse logistics operations between 1-3 years.
- Experience in e-commerce logistics is a plus.
- Have a customer and result-oriented approach.
- Have an analytical mindset.
- Strong coordination and communication skills, quality oriented, solution minded, high planning abilities.
- Experience with WMS or ERP system
- Excellent at MS Office.
- Good level at English (both written and speaking), Arabic is preferred.
