Implement all instructions & directives coming from Regional Manager and ensure that all staff follows.
Follow the instructions from immediate Superior, Supervisor / Senior Supervisor/Captain Waiter
Supervise and participate in the daily movement.
Always enhance the company image by giving above standard quality of service to all our valued customers as per the standard.
Must always apply and practice the Service Level Agreement and Standard Greetings.
Prepares Al Fursan Lounge Service Daily Reports on time i.e., Daily Store Items Inventory, Equipment Inventory, Chemical Inventory and Shift Handover Report and submit on time to Admin Office.
Always ensure above service standards for all Lounges.
Responsible in ordering lounge store items enough for one day consumption to Store. To immediately report any deviation to Captain Waiter / Immediate Superior for further handling.
Must attend to passenger needs as soon as possible.
To always deliver professionalism.
Must follow the standard service for First & Business Passengers.
Monitor lounge additional store items and do not over stock.
Always ensure on time service as per the standard.
Participate whenever it is required and to always ensure on time Delayed Flight Service as necessary.
Must assist Receptionist, Demi Chef de Partie, Concierge, Waiter and Housekeeping whenever it is required.
To direct communicate to concern superior whenever it is required.
Ensure cleaning / washing of all used equipment with proper safekeeping procedure.
Must acknowledge all lounge newly ordered equipment.
Attend morning briefing with the Supervisor together with all lounge staff.
To act and perform any other related duties assigned by Regional Manager
To monitor the status of all lounge equipment and to report any malfunctioning.
To monitor the expiration of all store items and back up stock.
To take good care of all lounge equipment and avoid damage.
Ensure monthly inventory and expiration of stock.
Always ensure 100% hygiene results.
Promote standard of hygiene, safety, and sanitation of the respective areas.
Ensure all staff to follow personal hygiene standard.
Ensure full compliance of hygiene, quality, and temperature control for all food items in line with Quality Assurance.
Ensure that all products received from kitchen and main stores are as per the department food menu guide for both lounge & delayed flight.
To participate in team department building activity, gatherings, party and meeting with all staff.
Train subordinates to do their own work well. Analyze their strength and weakness and help to develop them accordingly.
To attend any related training course within the department as required.
Encourage participation and create effort by maintaining a constructive attitude toward suggestion.
To solve and assist staff in solving their problems both personal and work related.
Assign work to subordinates in clear terms, check and follow up.
Supervise operation by personal observation and analyze or records so that work is performed at minimum cost and with proper standard of quality and speed.
Keep self-updated on all developments within the company.
To be aware of all service provided at lounges.
Suggest procedures or policy for the improvement to increase the efficiency of all section area.
Perform other job-related duties as assigned.
Perform other duties related to the job and/or the operation of the company, in accordance with the regulations of the Saudi Labor of Law. Adherence to Cybersecurity policies and procedures.
Dealing with data and information according to their level of classification.
Avoid violating the rights of any person or company protected by copyrights, patents, or any other intellectual property, or similar laws or regulations.
Compliance with Cybersecurity requirements related to the protection of user devices, Internet, software, systems, and Email requirements.
Adhere to the acceptable use policy and Using SACC information and technical assets only for business purposes.
Obtaining the required permit from the security department or the owner of the authority in SACC before hosting visitors in the company's specific sensitive sites.
