الوصف الوظيفي
Major Objectives of the Job: Reservations & Ticketing :Monitor all corporate bookings, receive and action all reservations received from corporate and walk in Passengers. Pre & Post Flight checks ( Queues) / Seat / Meal RequestHandling of Ticketing request as validation / revalidation / re-issue / Transmission of PTA and issuing of PTA received from corporate & walk in passengers.Fares & Tariffs :Ensuring Accurate fare quotes and reporting any clarifying any discrepancies with respective GDS / Airlines follow Fares and Taxes. Ensure coordination with concerned department such as Meet & Assist or Forex etc. Assist other Travel Consultants with Ticketing & Accounting procedures including methods of minimizing debit advices.Reporting of Accounts :Ensuring all Documents Cash / Exchange Vouchers / Tickets Reissued / Others Coupons are Reported timely. Liaise with Accounts Dept. regarding refund authorities / reissue authority etc.Others Objectives :Maintain regular interaction with all agents with additional care toward major business generators. Attend telephone calls immediately incase pre occupied to advice callers will get back and ensure that is done. Promote all Airline related products such as Frequent Flyer Programs are promoted to Passengers, Corporate Houses. Maintain maximum retention use corporate deal with codes wherever applicable. Ensure updated information of all product knowledge on a regular basis. Attend to complaints and suggestions liaising with respective departments Quality / Sales etc.Responsible to maintain Agency & Brand image.Telesales & coordinate all client requirements with respect to Airline & service provider, Sales and Operations.Ensure Service Excellence to win Customer Satisfaction & Brand Loyalty.Liaise with Sales and agent for Corporate Business leads / Corporate Deals / Corporate Joint Promotions.Ensure optimum utilization of all available resources, Office Discipline and adherence to company policies, procedures, integrity and work ethics are maintained at all times.
