Training Manager

Job Requisition ID: 167032 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Role Overview: The Training Manager is responsible for designing, developing, and delivering comprehensive training programs to retail teams. The aim is to enhance product knowledge, refine skills, and meet commercial objectives along with improving customer satisfaction scores. The role also involves continuous support and collaboration in other training-related activities as directed by the Regional Learning and Development Manager.

Key Responsibilities:

• Define Requirements:
  • Collaborate with the Operations Team to gather training requirements specific to each store, aiming to enhance commercial targets and customer satisfaction.
  • Conduct store visits and direct assessments on the shop floor to identify staff strengths and areas for development.
  • Finalize training needs in consultation with the L&D Manager.
• Design and Develop:
  • Create accessible and effective training materials and programs, utilizing resources from M&S International and AFTC.
  • Pilot and refine training programs before wider rollout, ensuring approval from Operations Management prior to implementation.
  • Prepare and manage budgetary allocations for training initiatives.
• Implementation:
  • Strategize the delivery of training programs, coordinating with the Operations Team to schedule trainers and target groups.
  • Support in-store coaches to ensure effective program delivery.
• Post-Training Evaluation:
  • Compile and manage records of in-store training hours and ensure all training documentation is up-to-date.
  • Monitor and follow up on certification processes and records.
• Corporate and Brand Representation:
  • Act as an ambassador for both Al-Futtaim and Marks & Spencer brands, upholding and promoting organizational values.
  • Develop and maintain relationships with M&S International to leverage existing training resources.

Job Context: The Training Manager must be approachable, an excellent communicator across different organizational levels, and exhibit a natural curiosity about customer and staff behaviors. Frequent travel is required to deliver training at various locations, necessitating strong self-discipline and the ability to work independently.

Qualifications, Experience, & Skills:

• Minimum Qualifications:
  • Bachelor’s degree in Business Administration or a related field.
• Minimum Experience:
  • At least 3 years of experience in retail or training.
• Job-Specific Skills:
  • Expertise in developing and delivering training programs.
  • Knowledge of adult learning principles.
  • Proficient in public speaking and interaction.
  • Strong analytical skills to tailor training programs to commercial needs.
  • Proficiency in Microsoft Office tools.
• Behavioral Competencies:
  • Customer Focus
  • Individual Accountability
  • Continuous Improvement
  • Personal Leadership
  • Teamwork

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