Tour Operations Manager

JABA is a destination management company (DMC) dedicated to curating unforgettable experiences in Saudi Arabia. Our vision is to be the leading community for like-minded dreamers, explorers, and outdoor enthusiasts who are passionate about discovering the Kingdom's wonders.

With a commitment to adventure, education, and sustainability, JABA offers innovative experiences that blend thrill, learning, and enjoyment, providing top-tier equipment and expertise. Join us in revolutionising the travel industry and delivering unforgettable, purpose-driven experiences.

• Operational Management:
  
  • Oversee and manage the day-to-day operations of JABA's services, including guided tours, 4x4 adventures, water sports, and other experiences.
    
  • Ensure all activities are delivered to the highest safety and quality standards.
    
  • Manage the scheduling and logistics of activities, staff, and equipment.
    
• Team Leadership:
  
  • Recruit, train, and manage a team of operations staff, guides, and service providers.
    
  • Foster a positive work environment and ensure clear communication among team members.
    
  • Conduct performance reviews and provide feedback to improve staff productivity and morale.
    
• Customer Experience:
  
  • Maintain a customer-first approach by ensuring exceptional guest experiences in all activities.
    
  • Handle escalations and resolve operational issues effectively.
    
• Resource Management:
  
  • Monitor and manage the use of JABA-owned assets, including vehicles, boats, and equipment.
    
  • Ensure maintenance schedules are adhered to and coordinate repairs when necessary.
    
• Compliance and Safety:
  
  • Ensure compliance with local regulations, safety standards, and licensing requirements.
    
  • Implement and monitor safety protocols for all activities and facilities.
    
• Reporting and Budgeting:
  
  • Prepare regular operational reports for the General Manager, detailing KPIs, challenges, and improvements.
    
  • Manage the operational budget and contribute to cost optimization without compromising service quality.
    
• Collaboration and Partnerships:
  
  • Coordinate with external service providers, vendors, and partners to ensure smooth collaboration.
    
  • Build relationships with local stakeholders to enhance JABA’s presence in Yanbu.
    

Qualifications

• Bachelor’s degree in Business Administration, Hospitality, Tourism Management, or a related field.
  
• 5+ years of experience in operations management, preferably in the tourism or hospitality sector.
  
• Strong leadership and team management skills.
  
• Excellent organizational and problem-solving abilities.
  
• Familiarity with safety standards and local regulations in Saudi Arabia.
  
• Proficiency in Microsoft Office and operations management tools.
  
• Strong communication skills in English and Arabic (preferred).
  
• A valid driver’s license.
  

• Strategic thinking and execution
• Customer-focused mindset
• Adaptability and resilience
• Strong attention to detail
• Collaborative and team-oriented