Telesales Team leader - Transaction

Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Telesales Team Leader, you will be responsible to drive our sales efforts through inbound and outbound telephone calls. You will primarily focus on ensuring the team exceeds sales targets while delivering an exceptional customer experience. You will also be responsible for overseeing cross-selling or up-selling efforts, managing incoming calls, addressing inquiries, and meticulously documenting interactions. You will collaborate with various departments, ensuring the swift resolution of customer complaints, and maintaining a seamless, customer-centric sales process. Your leadership style is integral in fostering a high-performing team, motivating them to achieve and surpass their sales goals.

In this role, you will:

• Lead, inspire, and manage a high-performing inside-sales team to achieve exceptional conversion rates and surpass sales targets.
• Instill a culture of continuous improvement, focusing on refining sales techniques, objection handling, and customer engagement strategies.
• Analyse the sales process to identify bottlenecks and areas for conversion rate improvement.
• Collaborate with the team to develop innovative strategies for increasing conversion rates across different stages of the sales funnel.
• Establish a robust system for tracking and analyzing essential KPIs.
• Regularly dissect KPI data to derive insights, make informed decisions, and fine-tune sales strategies.
• Work closely with the inside-sales team to develop persuasive and tailored sales pitches that resonate with various customer segments.
• Ensure the sales pitches effectively communicate the value proposition of our platform.
• Customize sales approaches based on the characteristics and preferences of different customer segments.
• Identify and capitalize on sales opportunities during customer interactions.
• Provide personalized coaching and training to inside-sales representatives based on KPI data and performance metrics.
• Conduct regular one-on-one sessions to address skill gaps, provide constructive feedback, and support professional growth.
• Collaborate with cross-functional teams to optimize the end-to-end sales process, ensuring seamless transitions from lead generation to closing the sale.
• Implement best practices and innovative approaches to streamline and enhance the sales journey.
• Foster a customer-centric mindset within the team, emphasizing the importance of understanding customer needs to tailor sales solutions.
• Generate comprehensive reports on conversion rates, KPIs, and sales team performance.
• Present insights and recommendations to senior management for strategic decision-making and resource allocation.