Position: Technician - EDMS
Company Overview:
Hill International is a leading project management and construction consulting firm. With over 4,000 professionals in over 100 offices worldwide, Hill provides program management, project management, construction management, and other consulting services to clients in a variety of sectors, including government, healthcare, education, transportation, and more. Our team of experts has a proven track record of delivering successful projects, and we are committed to providing innovative solutions and exceptional service to our clients.
Key Responsibilities:
- Provide technical support for the EDMS, including troubleshooting and resolving issues, performing system upgrades and updates, and conducting regular maintenance tasks
- Collaborate with the EDMS Manager and other team members to ensure the system is running efficiently and effectively
- Train new users on the EDMS and provide ongoing support and guidance to existing users
- Maintain accurate records and documentation of all EDMS activities, including user access and permissions, system configurations, and data backups
- Identify areas for improvement and make recommendations for process enhancements to optimize the use of the EDMS
- Stay up-to-date with industry developments and best practices related to EDMS technology and make recommendations for system improvements as needed
- Provide technical support to other departments and teams as needed
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum of 7 years of experience in a technical support role, preferably with experience in EDMS systems
- Strong knowledge of electronic document management systems and related technologies
- Experience with troubleshooting and resolving technical issues
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational skills
- Ability to work independently and in a team environment
- Fluency in English is required, fluency in Arabic is a plus
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a highly motivated individual with a passion for technology and a desire to join a dynamic and growing company, we want to hear from you! Apply now to join our team at Hill International.