At SCIEX, we are at the forefront of analytical instrumentation, empowering scientists and researchers worldwide to unravel the complexities of our world. With a legacy of innovation spanning decades, we continue to redefine possibilities in mass spectrometry (MS) and liquid chromatography (LC), pioneering advancements that drive progress across diverse industries.
The position involves delivering hands-on support, education, and training directly to end-customers within the specified territory. The primary goal is to demonstrate SCIEX technology effectively and positively, leading to business growth.
Key Responsibilities:
On-site Support and Method Development:
- Deliver high-quality, on-site LC/MS/MS method development advice and ongoing support to end-customers, ensuring the Customer’s Success Journey is effective and sustainable.
- Assist customers on-site and remotely throughout the system's lifetime with troubleshooting advice, tips, and tricks to ensure smooth operation and high customer satisfaction.
Training Delivery:
- Take primary responsibility for delivering high-quality training courses at customer sites and SCIEX facilities across EMEA-I.
- Ensure comprehensive training to customers and channel partners to maximize their understanding and utilization of SCIEX LC/MS/MS systems.
Technology Demonstration and Sales Support:
- Demonstrate SCIEX LC/MS/MS technology to prospective customers during the sales process.
- Support channel partners, regional managers, and technical sales specialists with application knowledge to drive sales opportunities.
Relationship Building and Market Intelligence:
- Build and maintain contacts with key opinion leaders and customers within the territory.
- Monitor regional trends to improve visibility, market understanding, and competitive intelligence, providing feedback for strategic decision-making.
Channel Partner Development:
- Develop channel partners’ application specialists' knowledge on relevant SCIEX products and workflows.
- Identify and deliver training needs for the channel partner’s support team to ensure compliance with SCIEX and Danaher requirements.
Compliance and Integrity:
- Ensure channel partner compliance with all SCIEX and Danaher requirements, maintaining integrity at all times.
Qualification, Skills, and Experience:
Experience:
- At least five years of hands-on LC/MS/MS experience in a method development capacity, with experience on SCIEX systems preferred.
- Proven track record of delivering training to users of LC/MS/MS technology.
- Evidence of a customer-first background.
Education, Skills, and Knowledge:
- Resides in the Kingdom of Saudi Arabia.
- Degree qualified in Life Science.
- Strong people influencer with motivational and coaching style.
- Excellent written and verbal communication skills in Arabic and English.
- Strong analytical background and problem-solving capabilities.
- Ability to articulate a clear vision and convey a sense of urgency.
- Capability to work in a matrix organization with direct and indirect reporting relationships.
Personal Characteristics:
- Customer-first mentality.
- Dynamic, self-motivated, and driven; independent and proactive.
- Able to work in a fast-paced environment.
- Demonstrated interpersonal skills; cultural awareness.
- Collaborative and team-oriented work style.
- Ability to plan effectively with delivery against agreed timelines and metrics.
- Resilience and personal motivation.
- Flexible to travel up to 80%.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
