Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction
Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
We are currently searching for an enthusiastic and innovative Technical Sales Professional to work on our Business Development Team presenting Alnafitha’s ITSM Offerings.
The Technical Sales Professional (TSP) is responsible for actively driving and managing the pre-sales process with direct and channel customers. The TSP must be able to articulate the company’s technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts/territory to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle.
This position will partner with sales, customer success, technical teams to craft and execute strategies to drive our customers’ adoption and use of Alnafitha’s services.
Primary Focused Domain(s): IT Service Management (ITSM), IT Operation Management (ITOM)
Deliver customized exceptional presentations and demos, to present and demonstrate Alnafitha’s solutions and services to customers.
Conduct technical assessments, build scope of work/low level technical scope based on the business requirements.
Deliver solutions related documentation that could include technical proposal / fact sheets, user manual, etc.
Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technology.
Participating in building Alnafitha’s technical content library. Ex. Knowledge base, service catalogue and other technical contents.
Assist in representing Alnafitha in any forum (i.e. seminars, technical or marketing, conferences event)
Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
Ad hoc Services: Short and time limited engagements focused on implementing specific scenario, customer specific issue remediation or support (e.g. Chalk Talks).
Mentor other team members on deployed solutions and best practices.
Perform other related duties as assigned.
RequirementsCertification Requirements:
Bachelor’s degree in Computer Science or equivalent.
