We are seeking a skilled and customer-focused Tech Support Specialist with strong system administration and networking skills to join the Educational Tech Team of our Client As a Tech Support Specialist, you will play a crucial role in providing technical assistance to our internal staff and students, resolving technical issues, and ensuring the stability and efficiency of our systems. The ideal candidate should possess a blend of excellent communication, problem-solving abilities, and a solid foundation in system and networking administration
Key Responsibilities
· Provide technical support and assistance to end-users, troubleshoot and resolve hardware and software-related issues promptly and effectively.
· Perform system administration tasks, including system configurations, user management, server maintenance, and ensuring system security and performance.
· Collaborate with cross-functional teams to identify and implement improvements to enhance system functionality, performance, and security.
· Configure and manage network devices, firewalls, routers, switches, and other IT infrastructure components.
· Participate in IT projects, upgrades, and migrations, ensuring seamless integration and minimal disruption to operations.
· Conduct regular system monitoring and performance tuning to optimize system functionality and ensure maximum uptime.
· Provide training and guidance to end-users on system usage, best practices, and IT policies.
· Collaborate with external vendors and partners to resolve complex technical issues and escalate as needed to ensure timely resolution.
Documentation and Reporting:
· Maintain accurate documentation of systems configurations, procedures, and policies.
· Generate reports on system performance, incidents, and security status.
· Provide regular updates to the Educational Technology Manager on system-related activities.
· Collaborate with cross-functional teams to understand educational technology requirements.
· Provide training and guidance to end-users on system usage, best practices, and IT policies.
· Foster a collaborative and supportive environment for technology integration in the educational process.
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