Objectives :
• Ensure effective use of resources within the team to achieve a high productivity output
• Ensure a customer-satisfying level of service
• Ensure team activity conforms to Retailer, legislative and environmental guidelines
• Create a team that works together well, with individual opportunities for developmen
Measures
• Team performance
• Use of resources
• VQM / dealer audit
• Customer satisfaction (CEM)
• Staff turnover
