Tamheer - Customer Engagement Programs
Job Description
Role Purpose:
The Health Lounges Engagement Manager drives business growth by promoting offerings, engaging clients, ensuring smooth operations, collaborating with other functions, managing member enrollment & on-ground activities & cultivating strong client relationships.
Key Accountabilities:
1- Member Segmentation & Development of Member-Focused Roadmaps;
Work with colleagues from different departments to help create a clear & effective member Assist in making sure the roadmap aligns with the company’s main goals, aiming to increase growth & engagement Help organize members based on specific criteria like behaviors & preferences Use these segments to improve & tailor programs for different types of members
2- Member Outreach & Engagement;
Reach out to potential members to introduce & promote the Champion Health Lounge Develop & maintain strong relationships with members to understand their needs & preferences
3- Member Enrollment & Lounge Innovation;
Guide & simplify the enrollment process for new members to ensure a smooth & efficient experience Consistently work on improving & launching programs to attract & keep members, supporting long-term growth
4- Lounge Promotion, On-Ground Activities & Communication Management;
Plan & carry out on-site activities to promote the health lounge & its services effectively Create & share engaging messagaes to attract & inform potential members about our offerings Launch targeted communication efforts to encourage individuals to try health lounges programs Use various channels to increase awareness & encourage active participation in the lounges
5- Member Retention & Database Management;
Create & implement re-engagement strategies to bring members who have used our lounges before Set up feedback systems to gather member experience & improve services Create & keep an organized database of lounge launched & member interactions to assist with planning Use data analytics to spot trends, measure success & guide future strategies
Skills
Excellent communication & interpersonal abilities Customer-centric mindset with a passion for health & wellness Ability to multitask & manage time effectively
Education
Bachelor’s degree in Business Administration,Hospitality Management,Health Services or related field
Job Location Jeddah , Saudi Arabia Job Role Other Years of Experience Min: 0 Max: 1 Residence Location Jeddah , Saudi Arabia
