System And Network Support

years of Exp: 2 years

Technical Skills:

1. Network Configuration and Management:

• Routing and Switching: Knowledge of routing protocols (e.g., OSPF, BGP) and switching technologies (e.g., VLANs).
• Firewalls and Security Appliances: Experience with configuring and managing firewalls, intrusion detection/prevention systems (IDS/IPS), and other security appliances.

1. Operating Systems:

• Windows, Linux, and Mac OS: Proficiency in installing, configuring, and troubleshooting various operating systems.
• Server Management: Skills in managing server operating systems like Windows Server or Linux distributions.

1. Hardware Troubleshooting:

• Computer Components: Understanding of computer hardware components and peripherals for diagnosing and resolving hardware issues.
• Network Devices: Ability to troubleshoot issues with routers, switches, access points, and other networking hardware.

1. Software and Applications:

• Software Installation: Skills in installing, configuring, and updating software applications.
• Application Support: Experience in troubleshooting application-related issues and supporting end-users.

1. Network Protocols and Services:

• TCP/IP: Knowledge of TCP/IP protocols, subnetting, and network addressing.
• DNS, DHCP, and VPNs: Understanding of Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and Virtual Private Networks (VPNs).

1. Database Management:

• SQL and NoSQL: Basic skills in managing and troubleshooting databases (e.g., SQL Server, MySQL, MongoDB).

Analytical Skills:

1. Problem Diagnosis:

• Root Cause Analysis: Ability to identify and resolve the root causes of network and system issues.
• Troubleshooting: Proficiency in systematic troubleshooting to diagnose and fix technical problems.

1. Performance Monitoring:

• Network Performance: Skills in monitoring network performance and analyzing metrics to ensure optimal operation.
• System Health: Ability to monitor system health and performance, including resource utilization and system logs.

Communication Skills:

1. Technical Communication:

• Documentation: Skills in documenting technical processes, configurations, and troubleshooting steps.
• Reporting: Ability to generate and communicate status reports, incident logs, and technical findings.

1. User Support:

• End-User Assistance: Proficiency in providing clear and effective support to end-users, including remote troubleshooting.
• Training: Skills in training users on system and network usage, best practices, and security awareness.

Organizational Skills:

1. Time Management:

• Task Prioritization: Ability to prioritize tasks and manage time effectively to handle multiple support requests and projects.
• Incident Response: Skills in managing and responding to incidents and support tickets in a timely manner.

1. Project Management:

• Implementation: Ability to manage and implement system and network upgrades or new installations.
• Coordination: Skills in coordinating with other IT professionals and departments to complete projects and resolve issues.