الوصف الوظيفي
Operational Supervision:Oversee the daily activities of the station to ensure smooth and efficient operations.Manage staff schedules, tasks, and workflow, ensuring adequate coverage for all shifts.Monitor equipment, facilities, and systems to ensure they are functioning properly.Ensure the station operates in compliance with health, safety, and environmental regulations.Staff Management:Supervise and support station staff, providing training and guidance as needed.Conduct performance evaluations and provide feedback to team members.Manage attendance, discipline, and conflict resolution within the team.Organize regular team meetings to communicate updates, concerns, and operational changes.Customer Service:Ensure that station services meet customer expectations and company standards.Address customer inquiries, complaints, and issues promptly and professionally.Maintain a positive, customer-centric atmosphere in the station.Safety and Compliance:Enforce safety protocols, ensuring that all operations comply with company policies and legal regulations.Perform regular safety inspections and risk assessments.Respond to emergency situations, coordinate with emergency services, and ensure safety procedures are followed.Inventory and Equipment Management:Ensure station equipment and resources (such as vehicles, tools, or broadcasting equipment) are properly maintained and serviced.Manage inventory levels and order supplies as needed.Ensure the correct use of resources and minimize waste.Operational Reporting and Documentation:Prepare daily, weekly, and monthly operational reports for management review.Maintain accurate records related to station operations, including incident reports, maintenance logs, and staffing records.Monitor and report on key performance indicators (KPIs) for the station.Problem Resolution:Act as the first point of contact for troubleshooting operational issues or customer complaints.Coordinate with relevant departments to address any equipment malfunctions, delays, or disruptions.Implement corrective actions to prevent reoccurrence of problems.Collaboration with Other Departments:Work closely with other supervisors, managers, or departments to ensure cross-functional collaboration.Assist with strategic planning and decision-making related to station operations, such as process improvements and cost-efficiency.Budgeting and Financial Oversight:Assist in managing the station's budget, including cost control and financial tracking.Help identify areas for cost savings and improved efficiency in operations.
