Sr Technical Support Engineer

AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks.

The RoleAs a Sr Technical Support Engineer, you will provide ongoing support to complex OT systems throughout the world, ensuring reliability, system performance and world-class customer satisfaction. This challenging and fast paced environment provides opportunity for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real-world issues for our customer base using the tools and processes OSI provides.Your Impact

• Provide world-class support through creative, intelligent, efficient, and flexible solutions to a variety of technical challenges.
• Build lasting relationships with customers through professional, efficient, pleasant, and helpful communication.
• Gain technical expertise in all aspects of the energy utility industry through daily interactions with our global customer base.
• Provide remote technical support of complex computer-based control data systems to ensure customers system is properly maintained with the highest level of reliability.
• Develop leadership capacity through a supportive and engaging culture. Mentor and support junior staff to resolve related industry problems reported by customers.
• Support customers as they deploy, configure and report incidents with their OSI system.
• Troubleshoot, resolve, or escalate, and document customer incidents in a timely, efficient, and professional manner according to contract maintenance and warranty.
• Stay up to date with relevant federal and state law and regulations and document all customer interactions.

What You'll Need

• Bachelor’s, Masters degree required, preferably in Electrical Engineering, Systems Engineering or related field.  
• 5-8 years or relevant experience; University experience may count.
• At least 1 year of experience providing customer technical support.
• Strong technical background in automation and computers.
• Familiarity ADMS and with public utilities is a plus.
• Knowledge of computer programming preferred.
• Ability to learn new tools and technologies quickly.
• Ability to learn various languages such as Python or similar.

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