SPECIALIST, TRAVEL SERVICES

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Job Purpose

Perform coordinating the travel requests and provide professional service for employees efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.

Key Accountability Areas

Reservations of Air tickets Hotel Rooms:

• Handling Domestic Flight air tickets booking (Business trips, transfers notes)
• Handling Final Exit Air Tickets International Flight tickets with family process.
• Handling KSA Direct local Hotel Bookings requests.
• Handling International Hotel Bookings along with the rail and transportation requests.
• Handling Employees, families vacation tickets First-time air ticket reservation.
• Cost Controlling of Air Tickets and Hotel bookings and check for the best prices.
• Locking entitlement recording deductions.
• Processing the request as per employee entitlement eligibility.
• Act as coordinator between employee and travel agencies.

Embassy Assistance:

• Responsible for preparing the check list of each embassy.
• Responsible for embassy letters for Business visa and tourist purpose.
• Coordinating with travel agency embassy website for Visa assistance.

Daily Reminder SMS:

• Screening the daily flight operations.
• Preparing the list of daily employees travelling.
• Sending SMS as a reminder to employees, a day prior to his/her departure.

Invoices:

• Review, cross check the Suppliers Hotel Invoices.
• Coordinating with Hotels and concerned division to process the payments.
• Processing all the hotels invoices including the regular standard rooms, events, and conferences.
• Responsible for All the Air ticket Invoices.

Employee Clearance:

• Review confirmation of employee travel deductions
• Ensure for travel air ticket deductions fare difference.
• Invoices of Business Trips Vacations:
• Review cross check the Suppliers Invoices
• Updating the required information for travel invoices.
• Preparing deductions, Settlement refunds.
• Reports submission to Payroll Department.

Refunds:

• Tracking Refunds follow up with travel agency.
• Responsible for Business trips, vacations refund claims.
• Responsible for Unutilized air tickets.

Fare list:

• Posting fare list in SAP.
• Publishing flight fare list Monthly and Quarterly on the company Portal.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification
Bachelor Degree in Business Administration


Work Experience
2 to 4 Years


Technical / Functional Competencies
Data Archiving
Financial Reporting
Market Research
Supplier/Vendor Negotiations
Travel Arrangements
Travel Management (TV)