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Job Purpose
Performing ER operations services support tasks efficiently for non-staff, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and development.
Key Accountability Areas
Termination and Resignation Processes
- Initiate and manage the termination/resignation processes, including creating the required documentation.
- Conduct exit interviews and follow up with managers to finalize processes efficiently and on time.
Performance Management and Evaluation
- Ensure timely evaluation of new hires and provide fair assessments and adequate feedback.
- Administer annual performance management, including awareness sessions, calibration sessions, and deadline follow-ups.
Reporting and Documentation
- Design, prepare, and develop turnover reports covering issues such as hiring, leaving, transferring, and re-hiring.
- Update ER forms, including exit interviews, complaints, and termination/resignation documentation.
Promotions and Internal Hiring
- Advise on employee promotions from E1 grade and below.
- Handle all internal hiring-related issues.
Role Accountability
HR Proficiency:
- Ability to obtain updated soft and technical skills related to the job
- To have a vision and a plan for the career path and how to achieve it.
Delivery:
- Perform the planned activities to meet the operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
Problem-Solving:
- Solve any related problems arise and escalate any complex operational issues.
Quality:
- Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvements:
- Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
Compliance:
- Comply to related policy and procedures and work instructions.
Health, Safety, and Environment:
- Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
Academic Qualification
Bachelor Degree in Human Resources
Work Experience
2 to 4 Years
Technical / Functional Competencies
Ad Hoc Reporting
Data Collection
Employee Records Maintenance
Spreadsheet Preparation
Time Recording
