Specialist, Customer Contracts

Job Summary

The Customer Contract Specialist supports the Customer Contract Manager in reviewing, analyzing, and managing client contracts to ensure compliance with company policies and legal standards. This role focuses on assisting with the contract lifecycle, identifying key risks, and providing operational support during both the bid and execution stages. The Customer Contract Specialist will also maintain accurate contract documentation and ensure timely communication across teams.

Key Responsibilities

1. Contract Review and Support

• Assist in reviewing client contracts to identify terms, conditions, and obligations that may impact costs, timelines, or operational requirements.
• Highlight potential risks or ambiguities and escalate them to the Contract Manager for resolution.
• Ensure compliance with internal policies and regulatory requirements during the review process.

2. Bid Stage Assistance

• Support the contract review process during the bidding phase by identifying cost-impacting clauses, exclusions, or obligations.
• Collaborate with the commercial and bidding teams to incorporate contract considerations into proposals.

3. Contract Execution Support

• Provide operational assistance during contract execution by addressing client queries and ensuring compliance with agreed terms.
• Liaise with internal teams to address and resolve minor contract-related issues.

4. Documentation and Record Keeping

• Maintain organized records of reviewed contracts, amendments, and correspondence.
• Prepare summaries or reports on contract status and progress for the Contract Manager.

5. Cross-Functional Collaboration

• Work with internal departments, such as legal, finance, and project management, to gather inputs and ensure contract terms are actionable and aligned with company objectives.
• Act as a communication bridge between the Customer Contract Manager and other teams for operational support.

6. Policy and Template Maintenance

• Assist in updating and maintaining standardized contract templates and policies under the guidance of the Contract Manager.
• Provide input for process improvements to enhance efficiency in contract management.

Qualifications and Skills

• Education: Bachelor’s degree in Business Administration, Law, or a related field.
• Experience: Relevant experience in contract administration, analysis, or a similar role. Experience with government or company contracts is an advantage.
• Technical Skills: Basic understanding of contract law and compliance standards.
• Soft Skills:
  • Attention to detail and analytical thinking.
  • Strong organizational and communication skills.
  • Ability to manage multiple tasks and meet deadlines.

Additional Information

• The role requires occasional collaboration with clients or stakeholders as directed by the Contract Manager.
• Flexibility for minimal travel to support contract-related discussions, if necessary.