Shipping Operation Manager

The Shipping Operation Manager at Salla will be responsible for overseeing all aspects of our shipping operations and ensuring efficient and timely delivery of products to our customers. This role requires strong leadership abilities and exceptional organizational skills to manage logistics, streamline processes, and enhance customer satisfaction.

Key Responsibilities:

• Manage and optimize shipping operations, ensuring compliance with company policies and industry regulations.
• Develop and implement shipping strategies to improve efficiency, reduce costs, and enhance service delivery.
• Oversee the end-to-end shipping process, including order processing, pick and pack, labeling, and dispatch.
• Establish relationships with shipping carriers and negotiate contracts to secure the best rates and services.
• Monitor key performance indicators (KPIs) related to shipping and logistics, and provide data-driven recommendations for improvements.
• Coordinate with the inventory management team to ensure accurate stock levels and timely restocking.
• Lead a team of shipping coordinators and warehouse staff, providing guidance, training, and support.
• Handle customer inquiries and resolve issues related to shipping and delivery.
• Prepare reports on shipping performance and operational efficiencies for upper management.