ServiceNow Platform Architect
Location Riyadh Category IT Engineering & Architecture 51519125 Posted Date 08/11/2024
JOB DESCRIPTION
Job Description:
Job Description: Platform Architect (Enterprise Service Catalogue)
Key Responsibilities:
Architect and Design Solutions:
Design and implement comprehensive ServiceNow solutions with a focus on the Enterprise Service Catalogue. Develop technical architecture and frameworks to support the enterprise-wide deployment of ServiceNow.
Platform Management:
Oversee the health, stability, and performance of the ServiceNow platform. Ensure best practices are followed for configuration, customization, and development.
Collaboration and Stakeholder Engagement:
Work closely with business stakeholders to gather requirements and translate them into technical solutions. Collaborate with other IT teams to ensure seamless integration with other systems and platforms.
Technical Leadership:
Provide technical guidance and mentorship to development teams. Stay updated with the latest ServiceNow features, functionalities, and best practices.
Governance and Compliance:
Ensure compliance with company policies, standards, and regulatory requirements. Develop and maintain documentation related to the architecture, design, and implementation of the ServiceNow platform.
Problem Solving and Support:
Address and resolve technical issues and challenges related to the ServiceNow platform. Provide support for ServiceNow upgrades, patching, and new releases.
Qualifications:
Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience:
Minimum of 7 years of experience in ServiceNow platform architecture and administration. Proven experience with ServiceNow Enterprise Service Catalogue module. Experience with IT Service Management (ITSM) and IT Operations Management (ITOM).
Preferred Qualifications:
ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) Service Catalogue. Experience in Agile or DevOps environments. Knowledge of ITIL practices and certifications.
Technical Skills:
Proficient in ServiceNow platform capabilities, including workflow configuration, scripting, UI policies, data policies, client scripts, business rules, and ACLs. Strong understanding of web technologies (JavaScript, XML, HTML, and CSS). Familiarity with integration technologies such as REST/SOAP APIs.
Soft Skills:
Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Ability to work independently and as part of a team.
Working Conditions:
Flexibility to work outside normal business hours to meet project deadlines or address critical issues.
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