Job Description:
Job Description: Platform Architect (Enterprise Service Catalogue)
Key Responsibilities:
Architect and Design Solutions:
- Design and implement comprehensive ServiceNow solutions with a focus on the Enterprise Service Catalogue.
- Develop technical architecture and frameworks to support the enterprise-wide deployment of ServiceNow.
Platform Management:
- Oversee the health, stability, and performance of the ServiceNow platform.
- Ensure best practices are followed for configuration, customization, and development.
Collaboration and Stakeholder Engagement:
- Work closely with business stakeholders to gather requirements and translate them into technical solutions.
- Collaborate with other IT teams to ensure seamless integration with other systems and platforms.
Technical Leadership:
- Provide technical guidance and mentorship to development teams.
- Stay updated with the latest ServiceNow features, functionalities, and best practices.
Governance and Compliance:
- Ensure compliance with company policies, standards, and regulatory requirements.
- Develop and maintain documentation related to the architecture, design, and implementation of the ServiceNow platform.
Problem Solving and Support:
- Address and resolve technical issues and challenges related to the ServiceNow platform.
- Provide support for ServiceNow upgrades, patching, and new releases.
Qualifications:
Education:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience:
- Minimum of 7 years of experience in ServiceNow platform architecture and administration.
- Proven experience with ServiceNow Enterprise Service Catalogue module.
- Experience with IT Service Management (ITSM) and IT Operations Management (ITOM).
Preferred Qualifications:
- ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS)
- Service Catalogue.
- Experience in Agile or DevOps environments.
- Knowledge of ITIL practices and certifications.
Technical Skills:
- Proficient in ServiceNow platform capabilities, including workflow configuration, scripting, UI policies, data policies, client scripts, business rules, and ACLs.
- Strong understanding of web technologies (JavaScript, XML, HTML, and CSS).
- Familiarity with integration technologies such as REST/SOAP APIs.
Soft Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
Working Conditions:
Flexibility to work outside normal business hours to meet project deadlines or address critical issues.
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