within the SLA· Reviewing the service request with requester, Lead and ... % success rate in change implementation· Service incidents, change request submitted around ...
satisfaction surveys. Work on the service improvement programs. Effort estimation/reviews ... customer and resolve global IAM Service Requests/ issues.Maintain good professional ...
for major outages.- Liaise with service desk to create and follow ... support issues- Incidents tickets and service request ticket resolution within agreed ...
technical industry and are leading service providers for Inspection, Certification and ... management. Ensures effective and efficient service / product delivery, development, and know...