The role holder is responsible for supporting the direct staff with technical knowledge on service field activities including planned/un-planned repair works, root cause analysis of frequent downs, etc. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.
Key Responsibilities
+ Provides management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests.
+ Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
+ Guides the direct staff to inspect, carry out root cause analysis and recommend corrective actions for critical/rebel units or units with high or repeated call backs.
+ Coordinates with OTISLINE to assign call backs within his team.
+ Identifies malfunctions in brakes, motors, switches, signal and control systems, using test equipment.
+ Adjusts safety controls, counterweights, door mechanisms, and components such as valves, ratchets, seals, and brake linings.
+ Inspects wiring connections, control panel hookups, door installations and alignments and clearances of cars and hoistways to ensure equipment health.
+ Guides the direct staff to disassemble defective units, and repair or replace parts such as locks, gears, cables, and electric wiring.
+ Inspects, tests and measures completed work by direct staff to verify conformance to standards or repair requirements.
+ Maintains log books that detail all repairs and checks performed.
+ Checks that safety regulations and building codes are met, and completes service reports verifying conformance to safety standards.
+ Inspects and monitors work areas, examining tools and equipment, and providing employee safety training to prevent, detect and correct unsafe conditions or violations of procedures and safety rules.
+ Conducts or arranges for direct staff training in safety, repair, or maintenance techniques, operational procedures, or equipment use.
Minimum Qualifications
+ Bachelor’s degree in business/engineering or equivalent
+ Minimum of 5 years of relevant experience in field operations in a construction/engineering organization
+ At least 2 years in positions of progressively increasing responsibilities
+ Fluent written and spoken English essential, Arabic preferred
Additional Job DescriptionAdditional Job Description En rejoignant Otis, vous devenez membre d' un leader mondial innovant de l'industrie avec un modèle économique solide . Vous ferez partie d’une communauté diversifiée, digne de confiance et bienveillante où vos contributions, ainsi que les compétences et les capacités que vous acquerrez en travaillant aux côtés des meilleurs et des plus brillants, nous garderont connectés et à la pointe de la technologie.
