Under close supervision, provides Service Desk Support by supporting users in diagnosing, reporting and resolving or correcting routine hardware/software problems.
Helps install, maintain and troubleshoot less complex hardware/software according to company standards and escalates issues. Assists with the reconfiguration of existing systems and/or helps perform basic system upgrades as required.
Helps log all issues with appropriate documentation as requested by support teams.
Assists with routine calls to appropriate support teams as per described troubleshooting steps.
Helps monitor and escalate issues until resolution, closure or the appropriate group has accepted.
Under close supervision, operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover).
Under close supervision, participates in projects as assigned.
