Service Coordinator

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting

The Service Coordinator, KSA is the primary point of contact for requests linked to Technical Service for systems installed and is reassuring customer satisfaction through a high quality of service administration (Back-office management: order management, service contracts, logistics, invoicing).

In this role, you will have the opportunity to:

• Enter and manage service requests linked to instrumentation into the service management’s software.
• Manage service requests from quotation to delivery and customer satisfaction.
• Monitors and ensures contracts are updated on a timely manner.
• Manage invoicing, issue of credit notes and return of goods.
• Case Creation & Field Engineer dispatch.
• Ensure Install Base Updates & Accuracy in ERP as necessary.
• Manage Inter/Intra country Forward and reverse movement of goods, spare parts, etc.
• Monitor Stock inventory and request replenishments accordingly.
• Identify, develop and implement improvements to support processes and procedures.
• Adhere to Quality Management System procedures and team objectives.
• Performs additional tasks as assigned by Manager.

The essential requirements of the job include:

• Fluent Arabic & English (written and oral) is required (additional languages would be an advantage
• International trade rules knowledge (incoterm, custom…) in KSA
• Knowledge and use of commercial computer application packages (MS Office)
• Familiar with SAP, Oracle (or similar ERP System)
• Familiar with Salesforce.com / ServiceMax
• Able to follow complex procedures and processes
• Excellent written and verbal communication skills
• Builds collaborative work relationships with different teams
• Thrives in a dynamic and fast-paced environment

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.