Service Associate

• Prepares VIP and Private Aviation flights according to galley packing diagrams and instructions issued by Saudia and Private Aviation carriers.

• Coordinates closely with kitchen production for meal delivery in accordance with checking times.

• Ensures all meals/ beverages are in accordance with specifications laid down by Saudia, Private carriers and Saudi Airlines Catering.

• Responsible for checking all food and beverage items for quality and quantity prior to loading.

• Ensures all flights are loaded according to deadline given by Saudia VIP/ Private Aviation or VIP Cell.

• Requires handling flights without assistance from Supervisors.

• Attend to offload, on the Aircraft, and at the Unit in liaison within checking.

• Maintains service folders of VIP Aircrafts.

• Should have a comprehensive knowledge of radio communication procedure.

• Maintains proper pre-set equipment level, ensuring proper labelling.

• Submits equipment checklists to in checking for follow up and equipment balance.

• Alerts the Supervisor with regard to any deviation or delay from other Sections.

• Specifically, responsible for equipment, stock control and balance with other Action taken through Supervisor.

• Maintains good relations with other Sections and Airport agencies.

• Preparation of equipment and catering uplifts in accordance with standards/ instructions specified.

• Responsible for checking all food, beverage and other catering items for quantity and quality prior to loading.

• Maintains service folders of VIP Aircrafts.

• Maintains proper pre-set equipment level, ensuring proper labelling.

• Maintains good relations with other Sections and Airport agencies.

• Work and cooperate with related Departments/ Sections in order to meet planned deadlines.

• Top quality and problem free VIP and Private Aviation operation.

• Awareness of changing instruction/ standards relating to all VIP/ Private Aviation operational procedures.

• Read and action whenever necessary internal telexes and update necessary Staff.

• Keep Daily Booking List updated and ensure all concerned Departments are informed in the absence of VIP Supervisor.

• To monitor equipment flow maintained to ensure balance obtained on all flights.

• To monitor status of flights in progress as per prescribed deadlines.

• Liaise progress of production, beverage, equipment and assembly.

• Monitoring quality and expiry dates of locally purchased items, food and dry store items.

• Monitoring Staff performance, reporting through the Supervisor.

• Follow-up meal orders/ internal telex messages and ensure appropriate action as per deadlines.

• Follow-up changes in instructions or standards.

• Follow-up progress of production and assembly as per deadlines.

• Follow-up flight handling in progress.

• Coordinate with related Sections/ Cabin Crew and VIP Staff on work related matters.

• Secure Staff availability and varying manpower demands through the Supervisor.

• Immediately inform Supervisor of any deviations and like delays regarding standards or quality of total production.

• Keep Supervisor informed regarding operational matter.

• Keep Duty Manager and Dispatch informed, wherever necessary, regarding operational matters.

• Check and action, wherever necessary, external telexes.

• Coordinate and communicate, wherever necessary, with other catering stations.

• Communicate to maintain good relations with external agencies.

• Prepare monthly inventories.

Participate in monthly Section meeting.