Service Adviser - مستشار صيانة

الوظيفة في فرع الغدير

The Service Adviser plays a crucial role in the automotive dealership industry by acting as a liaison between customers and the service department. This position is essential for ensuring customer satisfaction and maintaining the quality of service provided. The Service Adviser is responsible for understanding customer needs, providing accurate information about services, and managing service appointments effectively. With a focus on building long-term relationships with customers, the Service Adviser must possess excellent communication skills and a strong understanding of automotive services.

Responsibilities:

1. Greet customers and assess their service needs in a friendly and professional manner.
2. Provide detailed explanations of service options and pricing to customers.
3. Schedule service appointments and manage the service calendar efficiently.
4. Coordinate with technicians to ensure timely completion of services and repairs.
5. Follow up with customers post-service to ensure satisfaction and address any concerns.
6. Maintain accurate records of customer interactions and service history.
7. Handle customer complaints and resolve issues to enhance customer loyalty.
8. Promote additional services and products to customers based on their needs.
9. Stay updated on automotive technology and service offerings to provide informed recommendations.
10. Assist in maintaining a clean and organized service area.

Preferred Candidate:

1. Strong interpersonal and communication skills.
2. Ability to work in a fast-paced environment.
3. Detail-oriented with excellent organizational skills.
4. Customer-focused with a passion for service excellence.
5. Basic knowledge of automotive systems and services.
6. Proficient in using service management software.
7. Ability to handle multiple tasks simultaneously.
8. Team player with a positive attitude.
9. Willingness to learn and adapt to new technologies.
10. Previous experience in customer service or automotive industry is a plus.