The Serenity Center Manager at Miraval The Red Sea is responsible for overseeing the day-to-day operations of the Serenity Center, ensuring an exceptional and mindful wellness experience for all guests. This role integrates mind-body practices, immersive well-being offerings, and personal growth initiatives while promoting mindful upselling and cross-selling. The Serenity Center Manager will collaborate closely with the Revenue team to enhance revenue generation, drive guest engagement, and ensure a seamless experience. In addition, the role involves managing guest bookings, supporting the scheduling team, and developing achievable and motivational goals for staff, while following Miraval’s core philosophy of well-being and hospitality.
Key Responsibilities:
Program Development & Implementation:
• Design, develop, and oversee immersive well-being programs, including yoga, meditation, breathwork, creative expression workshops, and other integrative wellness experiences.
• Collaborate with well-being practitioners and facilitators to deliver an integrative, mindful approach to guest experiences.
• Curate and manage specialized programs and mind-body rituals that reflect Miraval’s core values of self-discovery.
• Ensure all programs adhere to the highest safety standards and are culturally sensitive in line with Saudi Arabian regulations.
• Monitor guest feedback and continuously improve program offerings to exceed guest expectations, focusing on increasing positive guest feedback and meeting KPIs for satisfaction surveys.
Guest Experience & Engagement:
• Lead and inspire guests through mindful, tailored well-being experiences, fostering deep connections and emotional exploration.
• Provide personalized well-being consultations, helping guests achieve balance and transformation in their wellness journey.
• Act as a mentor, encouraging guests to engage with various wellness practices and guiding them to deepen their connection with their personal growth.
• Mindfully promote and upsell paid programs and personal one-on-one experiences to enhance guest satisfaction.
• Actively refine and adapt offerings based on guest needs and current wellness trends, while cross-selling Miraval services to provide a comprehensive experience.
Systems Management & Operational Oversight:
• Ensure the accurate creation, scheduling, and maintenance of guest bookings, classes, workshops, and private sessions.
• Work closely with the scheduling team to ensure seamless coordination and efficient management of appointments and availability.
• Develop and manage SOPs for all software applications used to streamline program delivery and staff coordination, ensuring all technical systems run smoothly.
• Collaborate with the Revenue team to optimize resource utilization and increase revenue through guest bookings and program offerings.
• Oversee and ensure seamless operation of updating program schedules, addressing scheduling issues, and maintaining operational flow. Ensure that all equipment and spa amenities are organized and in place, ready for each scheduled treatment or session.
·Monitor cleanliness standards across these wellness spaces, ensuring they meet Miraval’s high standards for hygiene and guest comfort.
·Report any operational issues, maintenance needs, or cleanliness concerns immediately to the concerned department and seek assistance to resolve the issue in a timely manner.
·Ensure that all wellness spaces are kept in optimal condition to provide a relaxing and hygienic environment for guests.
Team Management & Development:
• Recruit, train, and manage a team of wellness practitioners, yoga instructors, and specialists to ensure the highest standards of guest experience.
• Set achievable and motivational goals for the team, fostering a culture of excellence, collaboration, and growth.
• Develop and provide ongoing training materials to enhance team performance, focusing on improving program delivery, sales, and knowledge of Miraval’s philosophy.
• Foster a team-centered environment that enhances the delivery of well-being experiences.
• Manage and track staff productivity and performance, conducting regular performance reviews to ensure staff is meeting the department’s goals and Miraval’s standards.
Strategic Growth & Innovation:
• Identify opportunities for strategic partnerships with wellness experts, local communities, and industry leaders to enhance Miraval’s offerings.
• Stay current with emerging wellness trends and incorporate innovative wellness practices into the program offerings.
• Collaborate with third-party companies to provide additional talent and expertise, supporting the growth and development of the programs.
• Assist in marketing and promotional efforts, including creating content, representing Miraval at wellness events, and attracting new guests.
• Drive positive reviews across social platforms and review sites, building the brand’s online reputation.
• Continuously assess and improve wellness program performance, focusing on increasing guest engagement, revenue, and KPIs.
• Align all program developments with Miraval’s overarching philosophy of fostering mindful, purpose-driven living.
• Drive revenue growth and ensure efficient management of the area and budget, consistently maximizing revenue performance.
• Bachelor’s or master’s degree or Formal Training, Certifications in Integrative Health, Mindfulness Studies, Wellness Management, Hospitality Management, or related fields.
• A minimum of 2 years of experience in a leadership role within luxury wellness resorts, integrative health centers, or mindful retreat spaces.
• Certification in Yoga, Meditation, Breathwork, or other wellness modalities (RYT-200/500, etc.) preferred.
• Strong understanding of mindfulness, Eastern and Western wellness practices, and integrative wellness therapies.
• Exceptional leadership skills, with the ability to pivot and adapt to evolving priorities and resources.
• Experience working in multicultural environments with sensitivity to Saudi Arabian culture and wellness industry standards.
• Proficiency in English (knowledge of Arabic is a plus).
Skills & Abilities:
• Exceptional communication and public speaking skills, with the ability to engage and inspire diverse groups.
• Strong organizational skills to manage guest bookings, staff schedules, and all aspects of well-being programming.
• Ability to adapt artistic workshops and wellness offerings to meet the needs of individuals with varying levels of experience and personal goals.
• Empathetic and responsive to guest needs, fostering a supportive and empowering environment.
• Proficiency with digital tools such as email, word processing, and spreadsheets for program management and scheduling.
• Ability to model mindfulness and integrate it into creative practices, while also mentoring and developing team members.
Compensation & Benefits:
• Competitive tax-free salary based on experience and industry standards.
• Accommodation provided by the resort.
• Full medical insurance as per Saudi labor laws.
• Flight allowance and paid vacation.
• Access to Miraval’s well-being programs and professional development opportunities.
• Career growth within the Hyatt/Miraval brand.
Why Join Miraval The Red Sea?
Miraval Resorts is a leader in mindful luxury, offering transformative experiences rooted in balance, connection, and well-being. At Miraval The Red Sea, you will be part of a visionary hospitality experience that integrates the natural beauty of Saudi Arabia with the highest standards of well-being. If you are passionate about guiding others on their journey to self-discovery and personal growth, this role is for you.