Our Culture:
At STS we are proud of our culture and how it drives everything we do. We are looking for individuals who share our values and want to be part of a unique and engaging culture that revolves around collaboration and innovation. If you are looking for a role where you can drive engagement and excellence across teams through commitment and collaboration, and are someone who is customer-centric and appreciates an organization with uncompromised integrity that focuses on employee engagement then read on to learn more about how you can become part of the STS family.
Duties and Responsibilities:
1. Administration:
Work as part of the administration team at the customer site STS has contracted with
Perform daily, weekly and monthly operations to keep all site systems up and running
Make sure of system availability, performance, and security according to best practices
2. Technical Assistance and Support
Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support.
Follow-up on major accounts in terms of technical support and proactive support service.
Maintained applications, and operating systems and performed various preventative maintenance tasks for clients.
Provide hands-on training to the customer “Knowledge Transfer”
3. Implementation
Install new products and apply performance and security procedures.
Supervise the migration of existing solutions and apply needed updates.
Complete configuration and upgrading based on the design and specifications of client proposals.
Supervise the administration of systems to ensure the availability of services to authorized users.
4. Testing, Documentation, and Reporting
Complete integration and test the applications and systems.
Prepare full documentation of the implemented products and software.
Provide timely status reports to supervisors and project managers.