الوصف الوظيفي
* Handle the day-to-day interactions related to issues received via different channels either calls or mails or automatically created by the system in a professional way considering resolution.
*Follow all the troubleshooting steps isolating the issue and escalate them to the concerned parties in order to solve these problems according to the SLA
* Develop and maintain automation scripts, tools and processes to streamline system deployment, monitoring tasks and eliminate toil/reduce operational overhead
* Should have good debugging and problem-solving skills.
* Ability to learn and develop.
* Collaborate with cross-functional teams, including system development, engineering, to communicate customer feedback and improvements.
* Monitor the system and ensure it is running smooth without any issues and no performance KPIs violations.
* Share all operation related reports.
* Ensure all day to day data are loaded successfully with Quality measures
* Ensure all system backups are taken successfully
* Participate in training sessions and knowledge-sharing activities to enhance technical skills and stay informed about system roadmap.
