* Handle the day-to-day interactions related to issues received via different channels either calls or mails or automatically created by the system in a professional way considering resolution.
*Follow all the troubleshooting steps isolating the issue and escalate them to the concerned parties in order to solve these problems according to the SLA
* Develop and maintain automation scripts, tools and processes to streamline system deployment, monitoring tasks and eliminate toil/reduce operational overhead
* Should have good debugging and problem-solving skills.
* Ability to learn and develop.
* Collaborate with cross-functional teams, including system development, engineering, to communicate customer feedback and improvements.
* Monitor the system and ensure it is running smooth without any issues and no performance KPIs violations.
* Share all operation related reports.
* Ensure all day to day data are loaded successfully with Quality measures
* Ensure all system backups are taken successfully
* Participate in training sessions and knowledge-sharing activities to enhance technical skills and stay informed about system roadmap.
- Strong communication, interpersonal, and presentation skills.
- Ability to multi-task and work under pressure.
- Excellent command of English.
- Excellent verbal and written communication skills; influencing skills and ability to work effectively in a geographically dispersed team.
Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the Telecoms, Utilities, Oil & Gas, Transportation and other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 800 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Nairobi, Dar-es-Salaam and Abuja, allowing us to service an ever-increasing client base in over 40 countries.