Senior Support and Operations Engineer

Senior Support and Operations Engineer

Job Description

Handle the day-to-day interactions related to issues received via different channels either calls or mails or automatically created by the system in a professional way considering resolution.
Follow all the troubleshooting steps isolating the issue and escalate them to the concerned parties in order to solve these problems according to the SLA
Develop and maintain automation scripts, tools and processes to streamline system deployment, monitoring tasks and eliminate toil/reduce operational overhead
Should have good debugging and problem-solving skills.
Ability to learn and develop.
Collaborate with cross-functional teams, including system development, engineering, to communicate customer feedback and improvements.
Monitor the system and ensure it is running smooth without any issues and no performance KPIs violations.
Share all operation related reports.
Ensure all day to day data are loaded successfully with Quality measures
Ensure all system backups are taken successfully
Participate in training sessions and knowledge-sharing activities to enhance technical skills and stay informed about system roadmap.

Personal Skills

- Strong communication, interpersonal, and presentation skills.
- Ability to multi-task and work under pressure.
- Excellent command of English.
- Excellent verbal and written communication skills; influencing skills and ability to work effectively in a geographically dispersed team.

Technical Skills

3+ years experience as a system support Engineer or Devops role, with experience in managing several types of systems like cloud-based services and infrastructure Experience with Linux and windows O.S administration and monitoring tools (e.x Prometheus, Grafana, ….etc). Solid understanding of microservices based architecture applications. Experience with Elastic stack. Good Knowledge about Kafka. Knowledge about (RabbitMQ, Redis, MinIO). Experience with Devops tools ( e.x Azure Devops) Understanding of Kubernates, container orchestrators and managers. Experience with database administration (e.x Postgres).

Education

B.Sc. in any discipline and an advanced degree is a plus.
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