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This position exists to focus on the technical and analytical aspects of supply chain, planning, authority, and facilities systems management, enhancement, activation, services, and reporting. This role involves detailed analysis, system testing, support, and documentation, contributing to the efficiency and effectiveness of operations.
Process Documentation:
-Assist in creating and updating processes, procedures, workflows, manuals, and policies for supply chain, planning, authority, and facilities functions.
-Analyze supply chain, planning, authority, and facilities processes alongside the business to identify gaps and support workflow modeling and process improvements.
-Help document supply chain, planning, authority, and facilities requirements for projects and process improvement/automation efforts.
-Contribute to the development of end-to-end process documentation for supply chain, planning, authority, and facilities functions.
-Define, tackle, and eliminate process gaps through process engineering methodologies.
Systems Enhancement:
-Systematically review & continuously improve applied systems to cope with internal and external fluctuations.
-Defines application issues by conferring with clients and participating in root cause analysis for operational issues.
-Assist in managing risks and issues in functional processes and procedures.
-Support the continuous improvement of systems to adapt to internal and external changes.
-Assist in evaluating systems requirements and activation cycles.
Systems Testing:
-Develop test plans, test cases and execute these to ensure system is functioning as expected.
-Conduct testing and support the user acceptance testing process to ensure requirements are met and all gaps are addressed prior to implementation in production environment.
-Assist in testing new business enhancements in integration with relevant teams.
-Document, track and manage all issues identified by stakeholders to ensure they are addressed and resolved.
Systems activation:
-Accomplishes information systems and organization mission by completing related results as needed.
-Define and prioritize systems requirements as well as respective activation cycle.
-Develop and document end to end process of all functions within scope.
-Guide end users in proper system usage and utilization.
-Participate in creation of training materials and demonstrations for new enhancements or scenarios.
-Support to resolve issues in a timely manner. Work towards achieving customer satisfaction with optimal service quality.
Systems Reporting:
-Report overall progress and issues on a periodic basis.
-Guiding and supporting business with required reports and analysis.
Customer Relations:
-Achieve customer satisfaction through CRM
HR Proficiency:
Delivery:
Problem-Solving:
Quality:
Business Process Improvements:
Compliance:
Health, Safety, and Environment:
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.