IDB3447 - Senior Specialist - Claims and Recovery
Business Unit ICIEC
Division Not Applicable
Department Legal Affairs - ICIEC
Country Saudi Arabia
Location Saudi Arabia - Jeddah
Job Grade E3
Closing Date 30-Mar-2025
JOB PURPOSE
The role holder is responsible for guiding the effective and accurate assessment, administration and fair settlement of valid claims submitted by customers in line with the established claims and recovery guidelines. This role will also be responsible for the provision of requisite support to the Head, Claims and Recovery in all the recovery operations for all claims paid in line with defined recovery management procedures.
Complies with the guidelines and leads the collection of relevant information for investigation of claim submitted.
Participates and guides the investigation of submitted claim to analyse the eligibility and verification of submitted claim based on the defined policy terms.
Coordinates with key stakeholders from Underwriting to solicit any additional information required for analysis of claim submitted.
Participates in the investigation of the claim submitted by the policyholder and examines reason for non-payment, part payment or delay in payment by buyer in line with established guidelines for recovery or for writing-off the claim.
Attempts to settle the claim in an amicable manner with the involved stakeholders to ensure safeguarding of the Corporation’s interest and minimize the loss for the Corporation and policyholder.
Ensures all claims involving legal procedures are handed over to the Legal Department and supports the Lawyers by providing all relevant information.
Ensures claims notification and settlement in compliance with the policy terms and conditions, regulatory requirements and organizational guidelines governing the claims procedure.
Ensures all valid claims are settled fairly and documents the case for future reference and to provide inputs on improvement of product.
Departmental Responsibilities Provides technical guidance on claims and recovery to legal counsels with respect to advising and assisting client departments in the structuring of projects, finance and investment transactions and undertake review of concept notes, appraisal reports, board documents etc.
Provides technical guidance on claims and recovery to legal counsels regarding interpretation and application of the Corporation’s instruments (Articles of Agreement, rules and regulations, policies, guidelines, resolutions, instructions etc.) and other contractual documents (financing agreements, procurement contracts etc.).
Prepares technical opinions as may be requested by the management of the department and the Corporation.
Assists the Manager, LAD in coordination and quality control of technical services.
Leads technical negotiations with external counterparts.
Leads the provision of technical support to Member States in connection with matters pertaining to claims and recovery objectives of the Corporation.
Leads product development initiatives and handle high technical projects.
Leads the provision of technical assistance to Member Countries in connection with matters pertaining to the purpose, functions and activities of the Corporation in relation to claims and recoveries.
People Management Responsibilities Academic Qualifications and Relevant Experience Experience
8 Years
6 Years
4 Years
Nature of Experience 3-5 Years Prior experience in managing claims and recovery operations or risk underwriting, preferably in Export Credit Insurance/Banking Industry. Business Language Skills Core Competencies
Competency
Proficiency Leadership Competencies
Competency
Proficiency Technical Competencies
Competency
Proficiency Knowledge of Insurance Laws and Contracts Knowledge of Arbitration Procedures Knowledge of Legal Drafting and Contracting Norms ICIEC Business Knowledge ICIEC Product Knowledge Knowledge Sharing Communication and Presentation Skills Knowledge of Billing, Invoicing and Claims procedures Knowledge of Insurance Information Management System (IIMS) Knowledge of Claims Verification Procedures Investigation and Examination Skills Knowledge of Claims Settlement Procedures Knowledge of Recovery Procedures Provide inputs to underwriters on review of potential or existing insured claim experience Location
Jeddah
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
- Resume/CV
- Passport-size photograph
