Senior ServiceNow Business Analyst

Linking Humans, a specialist ServiceNow recruitment agency, is hiring on behalf of our client. Our client is a leading ServiceNow Partner with a huge presence in the Middle East.. They are seeking a Senior ServiceNow Business Analyst to come and play a key role in delivering innovative outcomes for their clients.

Responsibilities

• Requirements Gathering: Collaborate with stakeholders to gather, document, and analyse business requirements. Facilitate interviews, workshops, and surveys to ensure a

thorough understanding of objectives and challenges.

• Documentation: Create clear and detailed requirement documents, including functional and non-functional specifications, use cases, and Agile user stories.
• Analysis: Design and refine System Development Life Cycle (SDLC) processes and analyse data to support informed decision-making and improvements.
• Technical Collaboration: Bridge the gap between client business needs and technical development teams, ensuring alignment on solutions.
• Stakeholder Communication: Act as a liaison, translating complex requirements into actionable insights for technical and non-technical stakeholders alike.
• Quality Assurance: Support testing and validation activities to ensure project deliverables meet client expectations.
• Risk Management: Identify potential risks related to scope, timelines, and resources, and develop effective mitigation strategies.
• Project Support: Maintain project documentation, including plans, updates, and reports, to keep stakeholders informed.
• Training & Support: Provide client training and one-on-one guidance to support the successful adoption of solutions.