Senior Service Engineer

About Veolia

Veolia aims to be  the benchmark company for ecological transformation. Our mission to “Resource the world” demonstrates the unwavering commitment of our 220,000 employees to creating a positive impact for our planet.

By joining Veolia Water Technologies, not only will you become a Resourcer, but you will also take part in providing complete solutions for water treatment. By innovating in key areas such as sustainable development, resource and product recovery, we want to offer water related solutions suited for every application.  

At Veolia Water Technologies, Saudi Arabia, we are committed to empowering our employees, to make their own decisions and to make a real difference.

Become a player in ecological transformation by joining us! 🌿🌍

Main tasks and responsibilities include but are not limited to the following:

• Serve as the primary point of contact for high-profile clients, interpreting complex needs and requirements, and representing them at a senior level in the field.
• Manage and mentor a TPS team, providing advanced technical guidance, performance evaluations, and professional development opportunities.
• Develop and implement strategic work schedules, resource allocation plans, and performance metrics to optimize team efficiency and customer satisfaction.
• Lead technical sales support initiatives, collaborating with sales teams to secure new business opportunities and expand existing accounts.
• Establish and enforce safety protocols, ensuring compliance with all relevant safety objectives and legal requirements across multiple projects.
• Strategize and prioritize work within the overall ongoing schedule, making high-level decisions on resource allocation and project timelines.
• Responsible for management, supervising, and training of staff to ensure completion of assigned work.
• Responsible for managing numerous projects, including meeting deadlines, budgets, and forming a strategy to complete project goals.
• Ensured service technicians use Service checklist, apply contact number sticker, check the tools usage, check the timely ordering of parts by technicians.
• Tracked the progress of service escalations and gathered resources to quickly address issues, providing global onsite support when necessary to aid in the resolution of issues.
• Provided remote technical support for local areas using state-of-the-art remote connectivity
• Provided technical training and management to installation and repair crews worldwide.
• Managed project schedules, manpower requirements, and junior engineers during the design and implementation phases of the projects.
• Traveled to numerous sites throughout the KSA to perform Preventative Maintenance, and Installations, while adhering to protocols and regulations.
• Accurately documented all information into the Quality system per Standard Operating Procedures Conducted root cause failure analysis of service and maintenance logs, and reviewed system data for trending, common root causes.
• Evaluated system performance to maintain alignment with required system specifications and customer needs.
• Fulfilled numerous process improvements; conducted systems installations; installed system design modifications.
• Daily addressed customer concerns to improve their overall perception and satisfaction of products used.
• Lead multi-disciplinary teams to find a resolution for the most complex customer issues.
• Created and implemented a preventive maintenance procedure that streamlined repairs and reduced maintenance time.
• Achieved 100% availability on all service calls and customer requests resulted in improving response time, improving productivity and customer service quality.
• Evaluated project progress and performance to recommend and implement effective solutions.
• Developed and presented project proposals to internal and external stakeholders.
• Conducted research and analysis to identify potential risks and opportunities.
• Identified process improvement opportunities to reduce costs and enhance quality.
• Provided technical guidance and mentorship to junior project engineers.
• Monitored project progress, identified potential issues, and developed contingency plans.
• Prepared and maintained project documentation, drawings, specifications, and reports.
• Managed project teams, subcontractors, and vendors to ensure timely completion of projects.
• Effectively communicated project updates to stakeholders and executive management.
• Highlight strong engineering skills, such as problem solving and technical abilities.
• Emphasize project management successes, including delivering projects on time and on budget.
• Focus on accomplishments and results achieved, rather than duties and responsibilities.
• Oversee compliance with applicable codes, practices, QA/QC policies, performance standards, and specifications, implementing corrective actions when necessary.
• Design and maintain advanced project databases, developing sophisticated computer programs for data analysis and reporting.
• Foster a positive team culture, resolving conflicts and promoting collaboration across departments.
• Direct and control large-scale plant operations, overseeing both routine and complex maintenance activities.
• Analyze and interpret operational data, producing executive-level reports and presentations.
• Develop and implement communication strategies to effectively manage stakeholder expectations and project deadlines.
• Manage multiple high-priority customer, team, and business needs simultaneously, employing advanced problem-solving skills to mitigate risks and avoid delays.
• Conduct in-depth system analysis, providing expert recommendations for performance enhancements and process improvements.
• Design and oversee implementation of preventive maintenance schedules for key accounts, optimizing system uptime and reducing operational costs.
• Led complex and multiple project cost analyses, developing strategies to improve profitability and operational efficiency.
• Spearheaded the development of new features and upgrades, presenting advanced technical solutions to customers.
• Manage supply chain logistics for critical materials, implementing predictive ordering systems to prevent stockouts.
• Develop and lead emergency response protocols, ensuring rapid and effective resolution of critical issues.
• Contribute to the company's strategic planning process, providing insights on service trends, customer needs, and technological advancements in the industry.

Qualifications: Mechanical Engineering

Experience: 5 - 10 years of experience in the same field

QHSE Commitments: 

•  Implementing the QHSE policies and ISO Procedures.
• Follow the always safe rules and coach your colleagues on the same
• Follow the road traffic rules while driving to and from home to work (fasten seat belt, maintain speed limits, never use mobile / eat/drink/smoke while driving, drive in a fit condition).
• Being responsible towards Veolia’s specific sustainable development commitments.
• Ensure to read the safety moments / Alerts / other information shared by the HSE Team.
• Before visiting any site, factory, and/or warehouse, make sure to inform the safety team to get the right induction and prepare LMRA and the needed PPE.
• Always maintain office safety such as keeping your files/papers in the correct place, keeping the drawers closed after use, arranging the electrical cables secured to avoid slips & trips, reporting any lost connections or damaged electrical components, and ensuring your office is clean and tidy
• Report to HR/HSE if you are facing stress, fatigue, any form of harassment, or bullying at the workplace.

Veolia Code of Conduct

•  Comply with applicable ethics and legislation referred to in Veolia Code of Conduct policy, particularly in the fight against corruption and influence peddling.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.