Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.
The Job in a Nutshell💡
Are you passionate about shaping the future of restaurant management technology? We're on the lookout for a talented Senior Product Manager for our Pay product to join our team. In this role, you'll play a pivotal part in driving the direction of our fintech products, ensuring they meet the evolving needs of our diverse customer base. If you're a creative thinker with a knack for problem-solving, a multi-tasker, and a desire to make a meaningful impact, we want to hear from you!
You will work on one of our most important and exciting products: Foodics pay, which is all about enabling our customers to accept card and omnichannel digital payments. Foodics Pay helps shape the Food & Beverage industry’s payments experience in thousands of restaurants and stores across the Middle East.
As a Senior Product Manager at Foodics Pay, you will drive the short and long term direction of this Core Product offering. You will need to constantly balance immediate needs—of the business and of our customers—with progress against a long-term vision for the future. You will also help drive the product vision, strategy, and foremost: execution.
You will be responsible for enhancing the product with features driven by data, analytical tools, customer requests/insights, and business needs while aiming to always be proactive. You will be maintaining the roadmap of the assigned area of the product, the planning, feature prioritization, and execution. Along with maintaining all stakeholders updated and aware of these enhancements and roadmap. Communication and coordination with other Foodics Pay Product members, other company Product members, and other departments regarding the assigned area of the product is part of your responsibility. You will also revise the user journey and experience periodically to ensure optimal experience and help raise the NPS and eventually capture GPV.
Foodics Pay processes over $100 million in GPV per month in Saudi Arabia alone. We are seeking a talented Senior Product Manager to help scale this success to even greater heights.
What Will You Do❓
- Contribute to quarterly planning cycles, taking ownership of your product scope’s metrics and KPIs to ensure ongoing improvements and success.
- Lead the development and execution of your product scope roadmap, aligning it with the overall product vision. Collaborate with engineers and UX designers to translate high-level goals into actionable plans and measurable outcomes.
- Define success metrics, plan feature development, prioritize tasks, and oversee execution to deliver impactful results.
- Work closely with engineering, design, data science, legal, marketing, and sales to develop and grow innovative features that meet customer needs.
- Foster trust with your team, stakeholders, and leadership through proactive and transparent communication.
- Leverage both quantitative and qualitative research to identify opportunities and refine the product experience.
What Are We Looking For❓
- 5+ years of product management experience in similar fast-growth, agile product environments, having been involved in several successful launches.
- You are data-driven and base your decisions on facts rather than opinions.
- Experience in creating product roadmap(s) from conception to launch, driving product vision, experience in working with product marketing in defining go-to-market strategy, and leading design discussions with UX designers.
- An ability to self-direct and problem-solve in sophisticated, ambiguous, or constantly evolving environments while balancing multiple workstreams.
- You have at least 4 years of hands-on experience in developing customer-facing products.
- Familiarity with hypothesis-driven product development.
- You know how to get the data you need and translate it into actionable insights.
- You have a strong bias for action with a hands-on mentality and stress-resistant attitude.
- You are a great storyteller and are able to manage communication and collaboration between different stakeholders and drive decision-making on all levels.
- You have a Track record of shaping products from concept through delivery at scale
- You are fluent in English.
- You have experience working with a large variety of internal stakeholders, including marketing, legal, finance, and other product areas.
Who Will Excel❓
- Candidates with knowledge and understanding of fintech and payment.
- Familiarity with the F&B industry.
- Familiarity with A/B testing.
- Willingness to relocate to our Riyadh office.
- Arabic language.
What We Offer You❗
We believe you will love working at Foodics!
- We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups
- We offer highly competitive compensation packages, including bonuses and the potential for shares
- Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
- Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
